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Collections Specialist
hace 4 semanas
About the Role
We are seeking a highly skilled Collections Specialist to join our team at Scotiabank. This role is responsible for maximizing collection recoveries on assigned Credit Products while minimizing collection costs.
Key Responsibilities
- Conduct timely, effective collection follow-up/activity on assigned Credit products in varying stages of arrears, as also current and written-off accounts.
- Manage outbound and inbound calls for multiple countries with adherence to established methodology, performing timely recovery.
- Reduce delinquency rates through effective management, persuading the client towards a solution advising and offering appropriate payment solution schemes under the approved collection scripts.
- Use all available resources and outlets available, continuously employing extensive search methods seeking additional client data, via family or references in compliance with existing policies.
- Utilize a great deal of creativity and perseverance in the management of problem accounts to gain customer cooperation, preventing roll-over to the Non-Accrual/Charged-off category, maximizing the recovery of Charged Off accounts and protecting the Bank's interest.
Requirements
- Excellent communication skills in both English and French (B2 level).
- Knowledge of the Bank's systems, and more particularly, of collection systems.
- Knowledge of the Bank's retail & Small Business Collections Policies & procedures.
- General knowledge of legislation and legal proceedings as legal implications that has a direct impact on recovery and losses.
About Scotiabank
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
