Collection Specialist
hace 3 semanas
Job Overview
We are seeking a highly motivated and results-driven Collection Specialist to join our team at Scotiabank.
The successful candidate will be responsible for maximizing collection recoveries on assigned Credit Products while minimizing collection costs.
About the Role
Key Responsibilities:
- Influence collection activity to provide the Bank with optimal delinquency ratios, ensuring timely and effective communication with customers to resolve account issues.
- Collect assigned accounts as per Collection Strategy, verifying and classifying customer information accurately to facilitate efficient collections.
- Identify potential risks associated with all Credit Products assigned and take proactive steps to mitigate these risks.
- Ensure accurate and compliant record-keeping, maintaining confidentiality of sensitive customer information in accordance with ScotiaService Standards.
- Foster strong working relationships with internal stakeholders, promoting effective collaboration to achieve business objectives.
Requirements:
- A minimum of 1 year of work experience in a call center environment, preferably in customer service, marketing, or collections.
- Knowledge of the Bank's systems and procedures, particularly those related to collection processes.
- Demonstrated ability to work independently and as part of a team, utilizing excellent problem-solving skills to resolve complex customer inquiries.
- Strong analytical and communication skills, with proficiency in Microsoft Office applications.
What We Offer
We offer an exciting opportunity to join a dynamic team, with opportunities for professional growth and development. Our comprehensive compensation package includes a competitive salary range of $60,000-$80,000 annually, depending on location and experience.
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