Service Desk Analyst
hace 5 días
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
Our modern offices are **pet-friendly** and we provide different amenities such as casual attire, and free beverages. Some of our **benefits** are health club membership, exercise plan, nutritional plan or home medical services.
As a **Service Desk Analyst Level I** **,** you will be in charge of monitoring the automation of the bots to ensure that the bot runs as scheduled in the agreed schedule.
**Some of your responsibilities are but are not limited to**:
- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring transactional table to verify that bot is processing its task and updating its transactional table in data base.
- Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Respond to customer service desk ticket to solve requirement made.
- Update configuration bots to fix issues (First level), test it and set it up to production again.
- Manage and solve service desk ticket within the service level agreement.
- Communicate internally with team groups and provide key information on time.
- Escalate to next level of support with development or providers.
**Salary**: $1,500,000 - $2,500,000 per month
Application Question(s):
- Cuentas con experiência en el cargo?, cuanto tiempo?
**Language**:
- English (preferred)
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