B2b Customer Support/specialist

hace 2 semanas


Bogota, Colombia Career Shepherd A tiempo completo

_**Please submit your CV in English**_

**Work Hours**: 8 AM - 4 PM EST; Monday - Friday

**Salary**: 900-1500 USD/month

**Duties and Responsibilities**:

- Manage communications.
- Build strong working and strategic relationships with clients, acting as the point of contact for current services as well as future opportunities.
- Work closely with the internal team to ensure client expectations are met.
- Develop and communicate new ideas for customer success, improvements and retention.
- Develop and implement a sales enablement strategy for onboarding new and on-going clients.
- Conduct customer account health checks and escalate concerns as needed.
- Contribute to the team's continuous improvement by sharing best practices.

**Minimum Qualifications**:

- At least two years of experience as a Customer Experience Specialist
- Experience in owning and managing executive level relationships with clients.
- Demonstrated experience in working with B2B clients.
- Good communication skills (verbal and written)
- Effective communicator and presenter in various digital platforms.
- Background in account management or other “customer-facing” role.
- **Familiarity with ClickUp** (or other project management software)
- Must have own device to perform daily tasks and responsibilities.
- Stable Internet connectivity.

**Personality/Attitude/Culture Preference**
- Attention to detail
- A big plus: ability to problem solve and prioritize (assigning projects to the correct editor and make a decision which projects are important)
- Self starter with a passion for customer success.
- Creative, adaptive and has the ability to work collaboratively with the team.

Application Question(s):

- Do you have experience in B2B?

**Experience**:

- Customer Specialist: 2 years (required)



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