Customer Support Specialist
hace 2 semanas
**About Us**:
We're Cloudkitchens, a fast-moving restaurant technology company that builds solutions to help our partners succeed in delivery. Restaurants large and small trust Cloudkitchens to power their delivery business. Headquartered in Los Angeles, we're a team that wears a million hats - constantly learning, innovating and problem-solving. Join us on our mission to build a better infrastructure for food
**About the Role**:
**Responsibilities**:
- Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
- Troubleshoot technical issues
- Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction.
- For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
- Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests
**What you need**:
- 1-3 years of professional experience in a similar, customer-facing or support role
- Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand Communication: emotionally intelligent, strive to always be helpful, empathetic with customers
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**Competencies**
- **Problem Solving**:Can understand our complex product and internal systems, can deep dive / hustle to solve issues:
- **Analytically Inclined**:Can interpret data, can prioritize their customers ,can navigate a spreadsheet and shows an inclination and willingness to learn Google Sheets.
- **High Ownership**: Do whatever it takes to get the job done, and ensure customer satisfaction. Ability to maintain a positive attitude and composure in a fast-paced environment
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