Technical Support Specialist

hace 2 semanas


Bogota, Colombia Johnson Controls A tiempo completo

Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for our clients in Access Control products and Electronic Security (alarms systems, CCTV).

Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.

Position Reports to: Technical Support Supervisor

How you will do it:

- Provide world class technical support to the certified field technicians from our authorized dealer network.
- Analyze and solve a wide range of technical request related to our video surveillance software and hardware.
- Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
- Document each request in our ticketing system (Salesforce)
- What we are looking for:
ESSENTIAL
- DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
- Perfect spoken and written English: 95% US customer base. Bilingualism (English/Spanish )
- Advanced troubleshooting skills
- Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016
- TCP/IP and Networking

IMPORTANT
- Technical Support/ Customer Service experience
- Electronics knowledge
- Database knowledge: Microsoft SQL
- .Net knowledge
- Security industry or security products experience (Intrusion/ Access Control)
- Strong verbal and written communication skills
- Good priority setting and organization skills
- Good initiative, resourceful and self-learner
- Able to work within a team environment.



  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Support Specialist** **_Desired Location Bogota, Colombia_** **_Hybrid - Remote - On site_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients...

  • IT Support Specialist

    hace 4 semanas


    Bogota, Colombia TaskUS A tiempo completo

    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food...


  • Bogota, Colombia Bridgestone Colombia A tiempo completo

    Información de la Compañía: Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus,...


  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Configuration Specialist** **_Colombia_** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating clients' business worldwide. Nuvei’s modular, flexible, and...

  • IT Support Specialist

    hace 7 días


    Bogota, Colombia Skechers A tiempo completo

    Company Description **Job Description**: El IT Support Specialist deberá velar por el correcto funcionamiento de los equipos y dispositivos tecnológicos de nuestra oficina de Bogotá y las tiendas propias a lo largo de Colombia. RESULTADOS ESENCIALES DEL TRABAJO - Instalar y configurar equipos tecnológicos de venta en tiendas actuales y Nuevas. -...


  • Bogota, Colombia Red Rock Interactive SAS A tiempo completo

    Red Rock is looking for a Conversion Rate Specialist whose skills include **Design, Data Analysis & Technical Implementation.** You must have previous experience working with **Digital Ad Platforms, Landing Pages & Analytics Software to apply.** You will support our clients' success through Data-driven Growth Strategies. **Salary**: $4,000,000 -...

  • Product Specialist

    hace 1 mes


    Bogota, Colombia ABB A tiempo completo

    **Product Specialist (Costumer Support)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Bogota, Colombia minka_ A tiempo completo

    **Why**: minka_ is an open network that enables money to flow. We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of...


  • Bogota, Colombia Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: - Support and drive the service solution (category/assortment/offering)...


  • Bogota, Colombia Believe Resourcing A tiempo completo

    **About our client**: Our client creates technology for financial institutions and businesses to facilitate multiple-channel transaction acceptance. They have been developing electronic payment technology since 1998. Today, they process millions of transactions and have customers in several countries. They are a proven provider of the best-of-breed multiple...

  • Client Support Specialist

    hace 4 semanas


    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Client Support Specialist** **Location**:Remote (EST Timezone) **Work Schedule**:Monday - Friday, 09:00 AM - 06:00 PM EST **About the Role**: **Responsibilities**: - Provide timely and accurate support to client inquiries to ensure client satisfaction. - Efficiently resolve customer complaints and issues, aiming for first-contact resolution...

  • Senior Support Specialist

    hace 4 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description This position is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients. **Key Responsibilities** - Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. - Debugging customer issues by attempting to...

  • Senior Support Specialist

    hace 4 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description This position is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients. **Key Responsibilities** - Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. - Debugging customer issues by attempting to...


  • Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Bogota, Colombia Fortinet A tiempo completo

    **Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...


  • Bogota, Colombia ABB A tiempo completo

    **Service Sales Support Specialist - Electrification Products**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...


  • Bogota, Colombia Global Visa Support A tiempo completo

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Specialist to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...

  • IT Support Specialist

    hace 4 semanas


    Bogota, Colombia IMAGINA SOLUCIONES WEB A tiempo completo

    Install, configure, and maintain computers and peripherals - Provide guidance and training to staff in resolving problems and queries. - Document resolution for future reference - Document technical procedures and user guides. - Maintain Help Desk ticket via the ticketing system and escalates support issues that cannot be resolved by simple corrective...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...