Customer Service Representative

hace 2 meses

Bogotá Cundinamarca, Colombia Lean Solutions Group A tiempo completo

About Lean Solutions Group:
Hey there, future heroes If you're looking for an epic workplace, buckle up and get ready to work in a company that provides benefits aligned with your search for professional success.

Picture this: you'll join forces with like-minded professionals who are just as passionate and driven as you are, who will push you to new heights and challenge you to become your best version.

Prepare to be dazzled by an incredible work environment that inspires creativity and productivity. As a member of our team, you'll have the privilege of working in areas like our Lean VIP and you'll get to brush up on your English skills as you would have a close work relationship with top U.S. companies that will open doors to unimaginable opportunities and international visibility.

You’ll gain access to education programs, gyms, hotels, financial Institutions, and more alliances to boost your journey to become the best professional in your area.

We believe in the power of a personal and work-life balance; that's why we give you special days to spend your time on the things that matter most, like family and personal passions.

**Role Description**:
The Customer service representative deliver an exceptional customer experience through effective resolution of inquiries, problems and requests. This role involves interacting professionally and empathetically with customers, providing accurate information and prompt solutions. The Customer Service Agent must ensure customer satisfaction, strengthen loyalty to the company and contribute to the maintenance of high customer service standards, promoting a positive image of the company in every interaction.

**Key Responsibilities**:

- Provide assistance to customers by answering their questions, resolving issues and addressing any concerns in a timely and effective manner.
- Record in detail all interactions with customers in the company's system, including the nature of the inquiry, actions taken and the final outcome, to ensure proper follow-up and effective resolution.
- Inform customers about the company's products, services, policies and procedures, providing recommendations and advice to help customers make informed decisions.
- Comply with quality standards and procedures established by the company, ensuring that all interactions with customers are conducted in a professional, courteous and efficient manner.
- Recognize situations that require more specialized attention and escalate complex or high-level cases to appropriate supervisors or departments, following established protocols to ensure proper resolution.

**Required Skills**:

- At least 6 months of experience as a customer service representative.
- Advanced intermediate English (B2 - C1).
- Planning and organization of work.
- Attention to details
- Proactivity
- Assertive communication

**What’s in it for YOU at Lean Solutions Group**:

- We believe in your talent, and we recognize your worth
- Be part of a multicultural team and develop your skills
- Access valuable growth opportunities and strengthen your career path by working with top U.S.based companies
- Collaborative and inclusive organizational culture
- A dynamic work environment where you can connect, learn, and grow within our vibrant community.
- Competitive Salary: Enjoy a high and competitive salary package that recognizes your skills and contributions
- Work-Life Balance: Benefit from a 40-hour workweek, promoting a healthy work-life balance
- Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being

Build your career path and work in a dynamic and inspiring environment that encourages your growth. Gain access to a value-adding experience that will enrich your journey and above all, allow you to immerse yourself in a culture of inclusion, where diversity is celebrated and every voice matters.

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

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