Sr Customer Service Agent

hace 8 meses


Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
**Responsibilities**:

- Answer inbound calls based on the needs of the business
- Manage a high volume of online complaints in a timely manner
- Be the first POC for all advanced research and escalated issues
- Keep records of all conversations in client's database
- Manage and resolve complaints
- Identify and escalate issues to stores, brands, and/or management as needed.
- Provide product and service information
- Research required information using available resources
- Research, identify, and resolve complaints using applicable software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in complaints
- Meet personal and team qualitative and quantitative targets
- Other duties as assigned

Skills and Experience:
Advanced knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior active listening, verbal, phone, and written communication skills
- Ability to handle stressful situation appropriately
- Customer centric and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- In-depth knowledge of a company’s products and/or services
- Comfortable working in a fast-paced environment
- Adaptability and flexibility

About Auxis:
Hospitality industry experience pref



  • Barranquilla, Colombia Solvo Global SAS A tiempo completo

    **Bilingual Logistic Agent** The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work...


  • Barranquilla, Colombia Solvo Global A tiempo completo

    The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work quickly and overlap skills is...

  • Customer Service Agent

    hace 5 días


    Barranquilla, Colombia Sutherland A tiempo completo

    At Sutherland we are seeking attentive and goal-oriented individuals to join us as on-site Customer Service Agents. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **We offer**: - $1.000.000 Hiring bonus! - Up to $2.200.000 between base salary and bonus -...


  • Barranquilla, Colombia Solvo Global A tiempo completo

    The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work quickly and overlap skills is...


  • Barranquilla, Colombia Solvo Global S.A.S A tiempo completo

    **Salary 3.000.000 cop** **disponinilidad de lunes a domingo de 6am a 10 pm, en ese rango se escoge el horari**o+ We are seeking energetic, service-oriented **Customer Service Specialists** for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Answer customer calls regarding...

  • Customer Service

    hace 6 horas


    Barranquilla, Colombia STT Group A tiempo completo

    **Descripción del puesto**: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: Confer with customers...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: Confer with customers by telephone to...

  • Customer Service Agent

    hace 5 meses


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Answer all incoming calls. - Manage a high volume of inbound calls in a timely manner - Keep records of all conversations in our case database (Guest Focus) - Manage and resolve complaints - Identify and escalate issues to stores, brands, and/or management as needed. - Provide product and service information - Research...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...


  • Barranquilla, Colombia OfficePartners360 A tiempo completo

    Barranquilla, Colombia | Posted on 11/06/2024 Shift Schedule: 11 am to 8 pm EST, Monday to Friday. Country: Colombia Job Description We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: A-MAX Auto Insurance is looking for a Customer Service Admi**n** for our growing Sales Service Team. As a Customer Service Admin you will work with a team that shares your desire to win while helping thousands of Texans pay for and manage their policies. **Responsibilities**: - Process monthly payments. reinstatements, and renewals for...


  • Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Job description: We are seeking a professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and as...


  • Barranquilla, Colombia Solvo Global S.A.S A tiempo completo

    **URGENTLY Network-Barranquilla** **Bilingual Logistic Agent** The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and...


  • Barranquilla, Colombia Solvo Global SAS A tiempo completo

    **Schedule**: FULL DISPO, de Lunes a Domingo, 2 días off * **Modalidad**: ON SITE, BARRANQUILLA **Job description**: **Responsabilities** - Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively. - Conduct research and resolve client inquiries, providing prompt and accurate...


  • Barranquilla, Colombia Center Source A tiempo completo

    Customize Consent Preferences Always Active Center Source is the first BPO firm specializing in Crypto payment support, offering top-tier customer service in cryptocurrency. As a Customer Service Associate, you will solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through chats, emails,...


  • Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Job description: We are seeking a professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and...


  • Barranquilla, Colombia Solvo Global SAS A tiempo completo

    **Position**: Customer Service Representative 9hs/day - 2 OFFs: Rotative days off and shift will rotate between 7:00 am to 9:00 pm - These changes will be published by client before the start of the month. 1. Handle back office tickets and provide online enquiry and chat services to customers. 3. Support other business units with customer liaison,...