Sr Customer Service Agent
hace 8 meses
Job Summary:
**Responsibilities**:
- Answer inbound calls based on the needs of the business
- Manage a high volume of online complaints in a timely manner
- Be the first POC for all advanced research and escalated issues
- Keep records of all conversations in client's database
- Manage and resolve complaints
- Identify and escalate issues to stores, brands, and/or management as needed.
- Provide product and service information
- Research required information using available resources
- Research, identify, and resolve complaints using applicable software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in complaints
- Meet personal and team qualitative and quantitative targets
- Other duties as assigned
Skills and Experience:
Advanced knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior active listening, verbal, phone, and written communication skills
- Ability to handle stressful situation appropriately
- Customer centric and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- In-depth knowledge of a company’s products and/or services
- Comfortable working in a fast-paced environment
- Adaptability and flexibility
About Auxis:
Hospitality industry experience pref
-
Customer Service Bilingue
hace 2 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completo**Bilingual Logistic Agent** The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work...
-
Customer Service Representative
hace 2 meses
Barranquilla, Colombia Solvo Global A tiempo completoThe Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work quickly and overlap skills is...
-
Customer Service Agent
hace 5 días
Barranquilla, Colombia Sutherland A tiempo completoAt Sutherland we are seeking attentive and goal-oriented individuals to join us as on-site Customer Service Agents. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **We offer**: - $1.000.000 Hiring bonus! - Up to $2.200.000 between base salary and bonus -...
-
Customer service representative
hace 2 meses
Barranquilla, Colombia Solvo Global A tiempo completoThe Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work quickly and overlap skills is...
-
Bilingual Customer Service Agent
hace 3 semanas
Barranquilla, Colombia Solvo Global S.A.S A tiempo completo**Salary 3.000.000 cop** **disponinilidad de lunes a domingo de 6am a 10 pm, en ese rango se escoge el horari**o+ We are seeking energetic, service-oriented **Customer Service Specialists** for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are...
-
Customer Service Analyst
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Answer customer calls regarding...
-
Customer Service
hace 6 horas
Barranquilla, Colombia STT Group A tiempo completo**Descripción del puesto**: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: Confer with customers...
-
Customer Service Representative
hace 1 mes
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: Confer with customers by telephone to...
-
Customer Service Agent
hace 5 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Answer all incoming calls. - Manage a high volume of inbound calls in a timely manner - Keep records of all conversations in our case database (Guest Focus) - Manage and resolve complaints - Identify and escalate issues to stores, brands, and/or management as needed. - Provide product and service information - Research...
-
Customer Service Team Lead
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble...
-
Customer Service Supervisor
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Customer Service Representative
hace 1 mes
Barranquilla, Colombia OfficePartners360 A tiempo completoBarranquilla, Colombia | Posted on 11/06/2024 Shift Schedule: 11 am to 8 pm EST, Monday to Friday. Country: Colombia Job Description We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective...
-
Customer Service Analyst
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone...
-
Customer Service Administrator
hace 3 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: A-MAX Auto Insurance is looking for a Customer Service Admi**n** for our growing Sales Service Team. As a Customer Service Admin you will work with a team that shares your desire to win while helping thousands of Texans pay for and manage their policies. **Responsibilities**: - Process monthly payments. reinstatements, and renewals for...
-
Customer Service Representative
hace 3 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completoJob description: We are seeking a professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and as...
-
Bilingual Logistic Agent
hace 2 meses
Barranquilla, Colombia Solvo Global S.A.S A tiempo completo**URGENTLY Network-Barranquilla** **Bilingual Logistic Agent** The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and...
-
Customer Service Representative
hace 3 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completo**Schedule**: FULL DISPO, de Lunes a Domingo, 2 días off * **Modalidad**: ON SITE, BARRANQUILLA **Job description**: **Responsabilities** - Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively. - Conduct research and resolve client inquiries, providing prompt and accurate...
-
Customer Service Associate
hace 3 meses
Barranquilla, Colombia Center Source A tiempo completoCustomize Consent Preferences Always Active Center Source is the first BPO firm specializing in Crypto payment support, offering top-tier customer service in cryptocurrency. As a Customer Service Associate, you will solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through chats, emails,...
-
Customer Service Representative
hace 2 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completoJob description: We are seeking a professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and...
-
Bilingual Customer Service Representative
hace 4 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completo**Position**: Customer Service Representative 9hs/day - 2 OFFs: Rotative days off and shift will rotate between 7:00 am to 9:00 pm - These changes will be published by client before the start of the month. 1. Handle back office tickets and provide online enquiry and chat services to customers. 3. Support other business units with customer liaison,...