Customer Service Analyst
hace 6 meses
Job Summary:
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
**Responsibilities**:
- Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect payments, and/or arrange for billing.
- Complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays.
- Solicit sale of new or additional services or products, upsell.
- Review insurance terms with the callers to determine steps to follow for a particular claim to be covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Recommend upgrades in products, packaging, shipping, service, or billing methods and procedures to prevent future problems or to ensure customer satisfaction.
- Comply and adhere to Auxis operational processes and security policies.
- Use of client management tools for ticketing, ordering, and tracking usage.
- Must attend all customer service and performance-related scheduled meetings as required.
Skills and Experience:
- English -Spanish Language (Oral and writing 90 % or higher) (C1 or above)
- The customer service analyst will work on a flexible schedule.
- Resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- Must be available to work on weekends.
- Must have a high school diploma or in progress to complete high school.
- Excellent verbal and written communication skills. A genuine interest in working with and helping customers.
- Must possess excellent Communication skills and Involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful, and friendly character
-
Customer Service Analyst
hace 6 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Answer customer calls regarding...
-
Customer Service Analyst French
hace 5 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Analyst French will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by...
-
Customer Service Analyst French
hace 3 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Analyst French will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by...
-
Customer Service Analyst Mandarin
hace 1 mes
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesConfer with customers by telephone to provide...
-
Service Desk Analyst
hace 6 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...
-
Jr. Service Desk Analyst
hace 6 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...
-
Customer Service Representative
hace 1 mes
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Representative will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...
-
Service Desk Analyst
hace 3 semanas
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Senior Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...
-
Customer Service Representative
hace 3 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...
-
Customer Service Ambassador
hace 4 semanas
Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completoWe are seeking a skilled Customer Service Representative to deliver exceptional customer experiences through inbound calls.Key ResponsibilitiesDeliver customer service, product support, and customer training.Troubleshoot technical issues in our platform through calls.Provide assistance to other product support teams.RequirementsFluency in English (B2 or...
-
Customer Service Ambassador
hace 3 semanas
Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completoWe are seeking a Customer Service Ambassador to provide exceptional customer experience through inbound calls.Key ResponsibilitiesDeliver customer service, product support, and customer training.Troubleshoot technical issues through calls.Assist other product support teams by taking inbound calls.RequirementsFluent English (B2 or above) required.High school...
-
Customer Service Representative
hace 4 semanas
Barranquilla, Colombia OfficePartners360 A tiempo completoBarranquilla, Colombia | Posted on 10/14/2024 We are searching for confident customer service representatives to work in a high-performance work team environment. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers mainly through inbound calls. You will deliver...
-
Customer Service Supervisor
hace 6 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Service Desk Analyst
hace 6 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...
-
Customer Service Representative
hace 3 semanas
Barranquilla, Atlántico, Colombia Center Source A tiempo completoRole OverviewAs a Customer Service Associate at Center Source, you will handle customer inquiries and complaints via calls, chat, and email, ensuring accurate and complete information is provided to deliver a positive customer experience and build trust.ResponsibilitiesHandle customer inquiries and complaints via calls, chat, and emailRecord customer...
-
Customer Service Representative
hace 22 horas
Barranquilla, Colombia OfficePartners360 A tiempo completoBarranquilla, Colombia | Posted on 11/06/2024 Shift Schedule: 11 am to 8 pm EST, Monday to Friday. Country: Colombia Job Description We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective...
-
Customer Service Representative
hace 1 día
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: Confer with customers by telephone to...
-
Customer Service Administrator
hace 1 mes
Barranquilla, Colombia Auxis A tiempo completoJob Summary: A-MAX Auto Insurance is looking for a Customer Service Admi**n** for our growing Sales Service Team. As a Customer Service Admin you will work with a team that shares your desire to win while helping thousands of Texans pay for and manage their policies. **Responsibilities**: - Process monthly payments. reinstatements, and renewals for...
-
Jr Service Desk Analyst
hace 6 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Jr Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...
-
Customer Service Lead
hace 3 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in all...
