Customer Service Representative
hace 1 semana
Job description: We are seeking a professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and as a part of a team and are looking to start a career path
Responsibilities:
- Provide excellent customer service to a network of clients for the largest family owned pest control company in the world.
- Answer inbound calls and make outbound calls (to schedule pest control service and to process payment for service).
- Assist in resolving customer issues.
- Perform data entry, generate and print reports and generate sales leads using various reports to initiate contact with customers/prospects and propose appropriate pest control services.
Skills and qualifications - Hard and soft skills:
- Minimum 6 months experience in CSR (MUST BE)
- Excellent level of English, very fluent, with the slightest accent and a very friendly tone (MUST BE).
- Excellent positive attitude, who can be pleasant, empathetic and polite to customers (MUST BE).
- Excellent communication and interpersonal skills are needed, as well as emotional intelligence to deal with stressed customers.
- Proficient in Microsoft Office, typing at 40+ words per minute and able to multi-task.
Job Type: Full-time
Language:
- English (Required)
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