Customer Service Analyst

hace 6 meses

Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

**Responsibilities**:

- Answer customer calls regarding client services (Passports and Visas)
- Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores.
- Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.
- Walk customers through the process and educate them on the requirements.
- Educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport.
- Resolve customer concerns through a One Call Resolution vision.
- Listen carefully to our customers to ensure appropriate responses.
- Tactfully handle upset customers with empathy.
- Mirror service offerings to travel needs - offer upgrades/downgrades appropriately.
- Communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required.
- Input all concerns or suggestions for company follow-up, as well as survey responses.
- Adhere to department guidelines when servicing our customers.
- Complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction.
- Transfer calls to appropriate department.
- Assist other department personnel as needed due to fluctuating workloads.
- Perform other related duties as assigned.
- Comply and adhere to Auxis operational processes and security policies.
- Must attend all customer service and performance-related scheduled meetings as required.

Skills and Experience:

- English -Spanish Language (Oral and writing 90 % or higher) (C1 or above)
- 1-2 years of prior Customer Service/Call Center experience
- Customer Service Analyst will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- Must be available to work on-site full time.
- Must have a high school diploma.
- Excellent verbal and written communication skills. A genuine interest in working with and helping customers.
- Must possess excellent Communication skills and Involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful, and friendly character.
- Ability to interact with customers and all levels of internal personnel.
- Proficient knowledge of computer systems / software.
- Attention to detail.
- Project an energetic attitude, warm welcome and positive image over the phone.
- Adhere to attendance and punctuality standards. Work additional hours on as needed basis.
- Adapt to change and meet the changing demands of the work environment.
- Working knowledge of all customer service reports and systems
- Organizational, analytical, and problem-solving skills are essential.
- The ability to effectively handle multiple assignments is required.

  • Customer Service Analyst

    hace 6 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone...

  • Customer Service Analyst French

    hace 5 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Analyst French will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by...

  • Customer Service Analyst French

    hace 3 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Analyst French will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by...

  • Customer Service Analyst Mandarin

    hace 1 mes

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesConfer with customers by telephone to provide...

  • Service Desk Analyst

    hace 5 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

  • Jr. Service Desk Analyst

    hace 6 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

  • Service Desk Analyst

    hace 3 semanas

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Senior Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

  • Customer Service Representative

    hace 1 mes

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Customer Service Representative will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...

  • Customer Service Representative

    hace 3 semanas

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...

  • Customer Service Ambassador

    hace 3 semanas

    Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completo

    We are seeking a skilled Customer Service Representative to deliver exceptional customer experiences through inbound calls.Key ResponsibilitiesDeliver customer service, product support, and customer training.Troubleshoot technical issues in our platform through calls.Provide assistance to other product support teams.RequirementsFluency in English (B2 or...

  • Customer Service Ambassador

    hace 2 semanas

    Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completo

    We are seeking a Customer Service Ambassador to provide exceptional customer experience through inbound calls.Key ResponsibilitiesDeliver customer service, product support, and customer training.Troubleshoot technical issues through calls.Assist other product support teams by taking inbound calls.RequirementsFluent English (B2 or above) required.High school...

  • Customer Service Representative

    hace 3 semanas

    Barranquilla, Colombia OfficePartners360 A tiempo completo

    Barranquilla, Colombia | Posted on 10/14/2024 We are searching for confident customer service representatives to work in a high-performance work team environment. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers mainly through inbound calls. You will deliver...

  • Customer Service Supervisor

    hace 6 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Service Desk Analyst

    hace 6 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...

  • Customer Service Representative

    hace 2 semanas

    Barranquilla, Atlántico, Colombia Center Source A tiempo completo

    Role OverviewAs a Customer Service Associate at Center Source, you will handle customer inquiries and complaints via calls, chat, and email, ensuring accurate and complete information is provided to deliver a positive customer experience and build trust.ResponsibilitiesHandle customer inquiries and complaints via calls, chat, and emailRecord customer...

  • Jr Service Desk Analyst

    hace 6 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Jr Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

  • Senior Service Desk Analyst

    hace 1 mes

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job Summary:The Senior Service Desk Analyst is responsible for delivering exceptional customer service to users contacting our IT Service Desk. This role involves handling multiple accounts, addressing incoming calls, chats, and tasks, and utilizing a knowledge base tool to resolve tier 1 requests. The analyst will also escalate unresolved issues to our...

  • Customer Service Administrator

    hace 1 mes

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: A-MAX Auto Insurance is looking for a Customer Service Admi**n** for our growing Sales Service Team. As a Customer Service Admin you will work with a team that shares your desire to win while helping thousands of Texans pay for and manage their policies. **Responsibilities**: - Process monthly payments. reinstatements, and renewals for...

  • Customer Service Lead

    hace 3 semanas

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in all...

  • Customer Service Representative

    hace 1 mes

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Job description: We are seeking a professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and as...