Helpdesk Support Tier 1

hace 5 días


Cali, Colombia Now Analytics A tiempo completo

We Are Hiring Open Position: Helpdesk Support Tier 1

Are you passionate about technology, customer service, and solving problems?

This opportunity is for you

What will you do?
- Provide first-level technical support to our users and clients.
- Troubleshoot issues related to hardware, software, and networks.
- Log, prioritize, and track support tickets using our helpdesk system.
- Escalate incidents to higher support levels when necessary.
- Maintain a proactive, customer-oriented attitude.

What are we looking for?
- Previous experience in technical support or customer service (preferred).
- Basic knowledge of Windows/Mac operating systems and networking tools.
- Strong communication skills, both verbal and written.
- Problem-solving mindset and eagerness to learn.
- English level: B2 or C1 (required).
- Availability to work in shifts in Cali, Colombia.

What we offer:

- Competitive salary.
- Full paid Training
- A collaborative and friendly work environment.
- Growth opportunities within the company.

Location: on-site, Cali South part of the city

45 hours a week working Schedule

Contract type: Full-time

We can’t wait to meet you

Hiring #Helpdesk #TechnicalSupport #JobOpportunity #WeAreHiring

Tipo de puesto: Tiempo completo



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