Helpdesk Support Tier 1
hace 5 días
We Are Hiring Open Position: Helpdesk Support Tier 1
Are you passionate about technology, customer service, and solving problems?
This opportunity is for you
What will you do?
- Provide first-level technical support to our users and clients.
- Troubleshoot issues related to hardware, software, and networks.
- Log, prioritize, and track support tickets using our helpdesk system.
- Escalate incidents to higher support levels when necessary.
- Maintain a proactive, customer-oriented attitude.
What are we looking for?
- Previous experience in technical support or customer service (preferred).
- Basic knowledge of Windows/Mac operating systems and networking tools.
- Strong communication skills, both verbal and written.
- Problem-solving mindset and eagerness to learn.
- English level: B2 or C1 (required).
- Availability to work in shifts in Cali, Colombia.
What we offer:
- Competitive salary.
- Full paid Training
- A collaborative and friendly work environment.
- Growth opportunities within the company.
Location: on-site, Cali South part of the city
45 hours a week working Schedule
Contract type: Full-time
We can’t wait to meet you
Hiring #Helpdesk #TechnicalSupport #JobOpportunity #WeAreHiring
Tipo de puesto: Tiempo completo
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