Customer Care Executive

hace 2 meses


Medellín Antioquia, Colombia HRMD Management, LLC A tiempo completo

We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Executive I the health care field. As a Customer Care Executive, you will be the primary point of contact for the patients, providing assistance, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering excellent service.
- Full On-Site in El poblado
- Monday to Friday - Weekends off
- 7 am to 4 pm

**Other benefits**:

- Productivity and attendance bonuses
- Loyalty bonus (every 6 months)
- Discounts in selected stores
- Growing opportunities
- Smarfit Black free (Gym membership)
- Birthday off

**Responsibilities**:

- Help with schedule requests (schedule, reschedule, or cancel appointments)
- Assist customers with service information, order placement, and issue resolution.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Maintain a high level of professionalism and patient satisfaction in all interactions.
- Follow up with patients to ensure inquiries are resolved satisfactorily.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with other team members to improve overall customer service and satisfaction.

**Requirements**:

- Proven experience in a customer service or customer care role is a plus.
- Excellent verbal and written English communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- High school diploma or equivalent; additional education in customer service or related field is a plus.

Application Question(s):

- Do you live in Medellín or its surroundings?

**Language**:

- advanced english (required)


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