Customer Service Representative English-speaking

hace 7 días

Medellín, Colombia Digital Customer Care Company BV A tiempo completo

**Remote job. Start right away.**

Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we’re looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.

**Our story (the short version)**

Since our creation in 2014, we’ve grown from a small attic business to becoming a global contact center company. We have contact center agents based in 10+ countries and deal with 15,000+ customer interactions a month.

Operating in a growing industry, excellent quality is a key ingredient in making us the first choice for outsourcing multilingual customer service. That’s where you come in.

**What do we do?**

**Why the Agent is so important.**

**About the work**

**Flexibility**
We operate 24x7 and you will be available at least 40 hours a week. You will be able to pick shifts that suit you best, working hours would be from 11 pm to 7 am CET, Monday to Friday. In Colombia time, this would be from 5 pm to 1 am. Working online (especially at home) is the real benefit of this position. You must be able to work during office hours for the first weeks because of the paid training and the induction period. This is a long-term job, so you must be available for at least 12 months. This job is ideal for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50

**Your duties and responsibilities**
- Be responsible for the care of our English-speaking customers, resolving issues, answering questions, and listening to their feedback.
- Work under the direction of a team leader to deliver results in lead generation and customer service.
- Serve small and large companies based on complexity and service level.
- Qualify leads and deliver excellent customer service through different means of communication.

On a daily basis, you will work with:

- Communicating with a range of customers - answering questions and generating leads
- E-mailing the leads and escalations to clients and processing refunds and returns in their ecommerce systems.

**Here is our offer.**

Here at Digital Customer Care Company, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading contact centers in Europe. By providing a creative, dynamic, and innovative environment, we empower our people and give them the tools and culture for success.

Your skills and these great rewards belong together:

- The chance to be part of a fast-growing digital-first, remote-only company with a friendly feel
- Work from anywhere in the world
- Contribution to your electricity, internet, and telephone expenses
- Your own computer with two large screens (delivered to your home)
- The opportunity to develop your skills and experience
- Great team and company events
- You will receive extensive training and further support on the job from experienced Agents and Team Leaders. We also offer ample opportunities to work on your own development and growth. We like to invest in talent that wants to perform and develop further (for example team leader, customer success manager, or marketeer)
- The opportunity to gain a lot of knowledge and experience at a wide variety of companies.
- Good earnings of 2,350,000 COP gross per month worked (based on 40 hours per week). Plus, a bonus scheme for the quality of your work (after two months of service).
- 50% hourly fee increase when working between midnight and 6 am (night shifts)
- Annual bonus based on company performance.
- An international work environment with a whole lot of fun thrown in

**Diversity, Inclusion & Belonging**
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Digital Customer Care Company. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

**Your knowledge and skills**

We are proud of our Agents because they are excellent modern, versatile cloud workers. They have the following skills:

- ** Excellent spelling and grammar of the English language at least C1 level (we will test this)**
- ** Strong interpersonal skills and a passion for consistently providing great customer experience.**
- A customer-centric approach: you turn toward customers with empathy and our understanding of their problems.
- Great listening skills: you can turn customers' feedback into product improvement suggestions.
- Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
- Eagerness to develop you're receptive to constructive feedback and you are keen to advance your skills.
- ** More than 300 keystrokes per minute, touch typing with a

  • Customer Service Representative

    hace 3 meses

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Role Description** This is a full-time on-site role for a Customer Service Representative at Solvo Global in Medellin the Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience on a daily...

  • Customer Service Representative

    hace 5 días

    Medellín, Colombia Service Technologies Inc A tiempo completo

    Service Technologies S.A. is a leader in the Service Industry and still growing and we are looking for someone like you to be Service Technologies next great addition as a **Customer Service Representative (Bilingual)**. - Answering incoming calls from potential & current customers - Respond to inquiries about products and services - Data entry to enter...

  • Customer Service Rep

    hace 4 semanas

    Medellín, Antioquia, Colombia Sola Wood Flowers A tiempo completo

    **Job description** Sola Wood Flowers is looking for a Customer Service Representative to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Work from home. - Excellent, above market compensation. - Work with a friendly and collaborative group of people working...

  • Customer Service Representative

    hace 2 meses

    Medellín, Antioquia, Colombia Source one south A tiempo completo

    **Job Title**:Customer Service Representative - Logistics **Location**: Medellín, Colombia **Job Type**: Hybrid **Overview**: We are looking for a **Customer Service Representative** with at least **1 year of experience** in customer service, ideally in **logistics**. You will handle calls and requests related to shipments and logistics coordination....

  • Customer Service Representative

    hace 3 meses

    Medellín, Antioquia, Colombia Solvo Global S.A.S A tiempo completo

    Job description: We are seeking Customer Service Representatives that share our passion for providing service excellence.We are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives! **Language**: - english (required)

  • Customer Service Representative

    hace 4 meses

    Medellín, Antioquia, Colombia Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for a Customer Service Representative to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Excellent, above market compensation. - Great benefits - Work with a friendly and collaborative group of people working together towards a common...

  • Customer Support Representative

    hace 1 mes

    Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    Job Title: Customer Support RepresentativeJob Description:We are seeking highly motivated and customer-oriented individuals to join our team at Solvo Global as Customer Support Representatives. This role is perfect for those who possess strong English-speaking skills and a passion for delivering exceptional customer support.Responsibilities:Respond to a...

  • Customer Service

    hace 3 meses

    Medellín, Colombia Solvo Global A tiempo completo

    Job description:Are you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? Look no further! We are seeking highly enthusiastic individuals to join our team as Customer Support Representatives. We are dedicated to providing exceptional customer service and ensuring client satisfaction....

  • Customer Service Representative B2+

    hace 4 meses

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Join Solvo Global as a Customer Service Representative!** Are you passionate about providing exceptional customer service? Solvo Global is looking for a dedicated and experienced Customer Service Representative to join our dynamic team. **In this role, you will**: - Provide outstanding support to our customers - Handle inquiries and resolve issues -...

  • Customer Service Representative

    hace 4 semanas

    Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    Customer Service RepresentativeWe are seeking highly enthusiastic individuals to join our team as Customer Service Representatives.We are dedicated to providing exceptional customer service and ensuring client satisfaction.Responsibilities:Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring...

  • Customer Service

    hace 2 meses

    Medellín, Colombia Solvo global A tiempo completo

    Company DescriptionSolvo Global is revolutionizing how North American companies engage with talented nearshore employees using AI-powered tools. Solvo offers cost-effective remote talent across 50+ industry specialties to U.S. and Canadian businesses. Solvo ensures seamless communication with employees fluent in English, matching the clients’ time zone...

  • Customer Service Representative

    hace 4 meses

    Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Representative

    hace 4 meses

    Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Representative

    hace 1 mes

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    Hello Medellín! At Solvo Global we are looking for customer service representatives for the Isolved campaign to start this same April. On-site Medellín. **Address**:Camacol, Cra 63 # 49 A 31, Piso 9. **Schedule**: Monday to Friday - 8:00 AM - 5:00 PM. **Advanced English required**: C1 Level of study required: At least High School Diploma **Job...

  • Customer Service Representative

    hace 4 meses

    Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Representative

    hace 4 semanas

    Medellín, Antioquia, Colombia Convergys A tiempo completo

    **Job Title:** Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We are seeking a dedicated Customer Service Representative to join our team in Medellin, Colombia. In this role, you will be responsible for providing top-notch service to our clients via phone, email, or chat.**Key Responsibilities:Respond to...

  • Customer Service Representative

    hace 2 meses

    Medellín, Antioquia, Colombia Blackstone Medical Services A tiempo completo

    **Customer Service Representative**: - English B2 - Onsite at Mayorca Mall No Experience necessary just English Job Description! Blackstone Medical Services is a leading company in the health sector with presence in the U.S. market for more than 10 years, focused mainly on the diagnosis of Sleep Apnea. Our mentality and company culture emphasize...

  • Customer Service Representative

    hace 5 días

    Medellín, Antioquia, Colombia Iqor A tiempo completo

    Job Summary: Iqor is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients' customers via phone. You will handle a high volume of inbound or outbound calls, creating a positive experience for each...

  • Customer Service Specialist

    hace 1 mes

    Medellín, Antioquia, Colombia Solvo global A tiempo completo

    Solvo Global OverviewSolvo Global is a pioneering company in the nearshore industry, leveraging AI-powered tools to connect North American businesses with talented employees. With a focus on cost-effective remote talent and seamless communication, Solvo Global matches clients with employees fluent in English, ensuring optimal collaboration and...

  • Customer Service Representative

    hace 3 meses

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    Posición: Customer Service Representative (Voice) Ubicación: Medellin Horario: Disponibilidad para trabajar de lunes a domingo (2 días libres) Descripción del Cargo: Estamos buscando un Customer Service Representative con habilidades avanzadas en inglés para gestionar llamadas entrantes y salientes. En este rol, serás responsable de brindar una...