Customer Experience Specialist
hace 4 meses
Join the SuperStaff team as a Customer Experience Specialist In this dynamic role, you’ll be the key point of contact for both internal and external customers, handling inquiries, resolving issues, and managing orders with efficiency and care. As a Senior Representative, you'll not only be an expert problem-solver but also a valuable resource for training and supporting other team members. If you’re passionate about delivering exceptional customer service and mentoring others, we want you on our team
**Responsabilities**:
Logs in phone on time as scheduled each day for a total of 7 hours, unless otherwise instructed.
Ensures that all communications with customers (external/internal) are courteous, cordial, business
- like and timely
Accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales.
Effectively uses CRM; demonstrates knowledge and proper use of CRM; enters and records requests on all follow-ups, new accounts, account changes, new item numbers, bulk plan changes, backorder cancellations; enters customer service notes.
Effectively researches products directly with vendors or through the Internet.
Efficiently sends information to customers upon request. -product and services literature.
Efficiently contacts customers to obtain information to resolve complaints; researches non-stock refusals; Butler, Endo.
Efficiently monitors Prelude queues, i.e. AOH and suspended orders.
Utilizes the VOC Database effectively, adhering to the instructions as outlined in the VOC Guide.
Accurately enters credit card transactions while on the customer call or processes through Outsystems as required.
Completes BluChip redemptions and appropriately explains program to customers as needed.
Suggests upsell items, buy/gets and promotional items from Benco publications during every applicable call.
Makes productive use of “down time”.
Effectively and consistently utilizes Sales misc. docs., CS misc. docs., FAQ's, CRM, and Benco Events databases for information.
Quality Monitoring 93%
Capable of training, leading, and mentoring new employees in a positive and productive manner.
Attends product training classes once per week or as scheduled. Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
Follows through with customer requests regarding credits, billing issues, and call backs in a timely manner.
Accurately documents discussions with RM's, customers, and TR’s in a timely manner; effectively utilizing the Activity List in Prelude to provide quality customer service
**Benefits**:
- 3.500.000 COP Per month
- Hybrid Schedule (Only Medellin Risedents)
- Monday to Friday: Weekends off
-
Customer Experience Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Puulse Marketing A tiempo completoOverview: As a Customer Experience Specialist at Puulse Marketing, you will play a key role in driving sales and providing exceptional customer service. The selected candidate's goal is to create a welcoming and reassuring environment, building rapport and setting the tone for a lasting and positive relationship with clients.
-
Customer Service Specialist
hace 3 semanas
Medellín, Colombia Customer Communicator A tiempo completo**Company Description** **Role Description** This is a full-time on-site role as a Customer Support Specialist in Edificio Forum at Cl. 7 Sur #42 - 70, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia. The Customer Support Specialist will be responsible for managing incoming customer messages, resolving inquiries, providing technical...
-
Customer Success Specialist
hace 4 meses
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo**Join Our Team as a Customer Success Specialist!** Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference. **Position**: Customer Success Specialist **Shift Schedule**: Monday to Friday, 8:00 am to 8:00 pm EST **Key...
-
Customer Support Specialist
hace 4 meses
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo**Position**: Customer Support Specialist Ready to Make a Difference? Join Our Team! Do you have a passion for helping people and solving problems? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Support Specialist! Be the first point of contact for our valued customers and ensure they receive the outstanding...
-
Customer Care Specialist
hace 1 mes
Medellín, Antioquia, Colombia RVStaffing A tiempo completo**RedValley**, the fast-growing company in Medellín, is looking for a talented, and strategic, **Customer Care Specialist** to join **Premier Med Group**. We have partnered with one of New Jersey’s top experts in vein and pain treatments. Who cares about delivering results and creating a first-class experience. Perform mínimally invasive procedures with...
-
Customer Service Specialist
hace 3 meses
Medellín, Antioquia, Colombia RVStaffing A tiempo completo**RedValley, the fast-growing company in Medellín,** is looking for an English-speaking, proactive, and strategic, _Lead Nurturing Specialist_ to join our boutique gym fitness client. As a **Lead Nurturing Specialist,** you will specialize in lead nurturing with the goal of converting sales leads into customers. The **Lead Nurturing Specialist** is...
-
Parts Experience Specialist
hace 4 meses
Medellín, Antioquia, Colombia Superstaff A tiempo completoJoin the SuperStaff team as a **Parts Experience Specialist**! In this key role, you'll be the go-to expert for both external and internal customer inquiries about parts orders, helping to resolve any issues that arise. If you're a natural problem-solver with a passion for delivering top-notch service, this could be the perfect fit for...
-
Sales Activator
hace 2 semanas
Medellín, Antioquia, Colombia Puulse Marketing A tiempo completoCompany OverviewPuulse Marketing is a dynamic marketing firm that seeks a skilled Sales Activator / Customer Service Specialist to drive sales and provide exceptional customer service. This role is an exciting opportunity for a motivated and customer-focused individual with a passion for sales.Job Description:In this challenging yet rewarding position, you...
-
Customer Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Sana Commerce A tiempo completoJob OverviewThis is an exciting opportunity to join our team as a Customer Support Specialist, where you will play a crucial role in delivering exceptional customer experiences. As a key member of our support team, you will be responsible for ensuring our users receive top-notch support, particularly as they build incredible e-learning...
-
Customer Experience Advocate
hace 2 semanas
Medellín, Antioquia, Colombia Sana Commerce A tiempo completoWe are seeking a highly skilled Customer Support Specialist to join our team at Sana Commerce. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences and ensuring our users receive top-notch support.About the RoleThis is a full-time position that requires strong communication skills, both...
-
Customer Experience Ambassador
hace 4 semanas
Medellín, Antioquia, Colombia Puulsemarketing A tiempo completoAbout UsPuulse Marketing is a dynamic marketing firm seeking an exceptional Sales Activator / Customer Service Specialist to join our team.Job SummaryWe are looking for a friendly, approachable, and composed sales professional to engage with potential new customers, understand their needs, and recommend suitable products or services. The ideal candidate will...
-
Senior Customer Experience Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Solvo S.A.S A tiempo completoOverviewSolvo S.A.S is a dynamic and supportive work environment dedicated to providing exceptional customer service.SalaryCompetitive remuneration of $12,000 per year.Job DescriptionWe are seeking highly enthusiastic individuals to join our team as Senior Customer Experience Specialists. As a front line of support, you will play a crucial role in delivering...
-
Customer Support Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Superstaff A tiempo completoSuperStaff is a leading provider of customer support solutions, seeking an experienced Customer Support Specialist to join our team. Based in Medellin, Colombia, this role offers a unique opportunity to work with a dynamic company and contribute to the success of our pharmacy clients specializing in endocrinology products.Salary: We offer a competitive...
-
Bilingual Customer Experience Specialist
hace 3 semanas
Medellín, Antioquia, Colombia TaskUs A tiempo completoCompany OverviewTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to empower businesses to represent, protect, and grow their brands in an ever-evolving market.We leverage cutting-edge cloud-based infrastructure to deliver exceptional results for our clients across various sectors,...
-
Customer Engagement Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Logistica worldwide USA A tiempo completoLogistica Worldwide USA is seeking a highly motivated Customer Engagement Specialist to join our team in Medellín, Colombia.About the RoleThis is a full-time and part-time position available, with a flexible schedule based on US hours. As a Customer Engagement Specialist, you will be responsible for engaging with prospective customers via phone and email to...
-
Customer Experience Support Specialist in Medellín, Colombia
hace 4 semanas
Medellín, Antioquia, Colombia Evolution A tiempo completoJob OverviewEvolution is a market-leading developer and provider of products and services for online casino entertainment. We are seeking an experienced Customer Experience Support Specialist to join our team in El Poblado, Medellín, Colombia.About the RoleThe Customer Experience Support Specialist will be responsible for monitoring live casino game play...
-
Practicante Universitario Customer Experience Cx I
hace 3 meses
Medellín, Antioquia, Colombia Sodimac Colombia A tiempo completo**Descripción empresa**: Sodimac Colombia es una empresa de origen colombiano y chileno con más de 28 años de experiência en el país. Nos dedicamos al mejoramiento del hogar y la construcción. **Misión del cargo**: Desarrolla tus habilidades profesionales en proyectos de Customer Experience/Procesos/Box Satisfaction con impacto Nacional. **Funciones...
-
Customer Service Legal
hace 3 meses
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completoPosition / Intake Specialist On site: ASTORGA - Calle 7D #43c-105, Medellín Schedule: 45hrs semanales que se dividen en 5 días laborales en el rango de 7:00am a 7:00pm tomando en cuenta tu disponibilidad y la del cliente, y dos días off, uno fin de semana y otro entre semana. Job description: The Intake specialist is the first point of contact with the...
-
Multilingual Customer Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Hos247 Llc A tiempo completoAbout HOS247 LLC">HOS247 LLC is a rapidly growing technology company that provides innovative hardware and software solutions to trucking companies in the USA and Canada. Our top-rated Electronic Logging Device (ELD) Logbook and Fleet Management system ensures transportation compliance, delivers superior visibility, safety, and productivity for commercial...
-
Logistic Specialist
hace 4 meses
Medellín, Antioquia, Colombia S-workz A tiempo completo**Logistic Specialist** **Bilingual - Onsite Position** Location: Medellín, Colombia **Company brief** We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a...