Customer Service Representative
hace 3 meses
**Virtual Assistant**
**Location**: On-site
**SHIFT 9 AM TO 6 PM**
**FIRST MONTH M-F, AFTER THE FIRST MONTH IT CHANGES THE DAYS**
**Company Brief**:
We are Sworkz, a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to align the growth of US businesses with a positive impact. At Sworkz, you'll find more than just a workplace We foster a creative environment where all ideas are welcome, leaders are eager to support your growth, and coworkers will assist you every step of the way.
**Job Summary**:
**Key Responsibilities**:
- Manage and organize schedules, appointments, and meetings for executives or team members, including coordinating logistics and preparing necessary materials.
- Perform data entry and maintain accurate records, including updating databases, preparing reports, and managing documentation.
- Assist with project management tasks by tracking progress, setting reminders, and coordinating with team members.
- Conduct research and gather information to support various business needs, such as market research and competitive analysis.
- Prepare and edit documents, presentations, and reports, ensuring accuracy and adherence to company standards.
- Provide customer support by responding to inquiries, resolving issues, and managing client interactions professionally.
- Perform other administrative tasks, special projects, and any additional activities the company may require.
**Requirements and Skills**:
- Proven experience as a Virtual Assistant or in a similar administrative role.
- Excellent organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
- Strong written and verbal communication skills with a professional and courteous demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
- Familiarity with project management tools (e.g., Asana, Trello) and communication platforms (e.g., Slack, Zoom).
- Ability to work independently with mínimal supervision and handle sensitive information with discretion.
- High school diploma or equivalent; associate’s or bachelor’s degree in Business Administration or a related field is preferred.
**What We Offer**:
- Monday to Friday, 47 hours per week (contrato indefinido), although we typically work less.
- Free PAC Sura + Free Bodytech gym membership.
- Fully paid training.
- USA calendar.
- USA Client Shift.
- On-site in Medellin, Mall Vizcaya.
Application Question(s):
- Entiendes que esta vacante requiere un mínimo de B2 en inglés y en ON SITE en medellín?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- as a Virtual Assistant or in a customer service role: 1 year (preferred)
**Language**:
- inglés fluido? (required)
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