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Customer Experience Supervisor
hace 2 semanas
Importante empresa de tecnologia a nível internacional requiere Profesional en ingeniería mecatrónica, ingeniero industrial de automatización, ingeniero industrial de electrónica o profesional el comercio internacional con 1 año de experiência como CUSTOMER EXPERIENCE SUPERVISOR
**Requisitos**:
- Experiência mínima de 1 año en supervisor de contact center
- Deseable experiência en sector de tecnologia o telecomunicaciones
- Bilingüe certificado
**Funciones**:
1. Proceso y etiqueta de recepción/servicio en línea
2. Principio de funcionamiento del teléfono móvil y conocimientos básicos de mantenimiento, proceso de mantenimiento.
3. Pólizas de servicios de telefonía móvil de diversas marcas.
4. Gestión de equipos
5. Gestión de la formación y habilidades
6.Software de oficina
7. Centrarse en la mejora de la eficiencia del trabajo en equipo, responsable del seguimiento anormal y la mejora de los indicadores operativos.
8. Clasificar y optimizar los procesos y documentos de políticas del departamento, y capacitar a los empleados del departamento para garantizar que estén calificados para su trabajo.
9. Mejorar los estándares y procedimientos de aceptación de quejas de los clientes, promover y resolver la insatisfacción de los clientes y aumentar la satisfacción.
10. Organizar y recopilar las opiniones de los clientes, monitorear la opinión pública local e impulsar mejoras comerciales y de procesos.
11. Asumir otros asuntos explicados por la sede y los líderes de experiência del cliente.
**Salario: 3.500.000**+ prestaciones de ley
**Tipo de contrato**:Obra-Labor
**Horario**: Tiempo completo 100% Presencial
presencial (L-V: 8:30am-5:30p)
Tipo de puesto: Tiempo completo
Sueldo: A partir de $3.500.000 al mes
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