Customer Experience Supervisor

hace 2 semanas


Bogota, Colombia SALES MARKETING TEMPORALES SAS A tiempo completo

Importante empresa de tecnologia a nível internacional requiere Profesional en ingeniería mecatrónica, ingeniero industrial de automatización, ingeniero industrial de electrónica o profesional el comercio internacional con 1 año de experiência como CUSTOMER EXPERIENCE SUPERVISOR

**Requisitos**:

- Experiência mínima de 1 año en supervisor de contact center
- Deseable experiência en sector de tecnologia o telecomunicaciones
- Bilingüe certificado

**Funciones**:
1. Proceso y etiqueta de recepción/servicio en línea

2. Principio de funcionamiento del teléfono móvil y conocimientos básicos de mantenimiento, proceso de mantenimiento.

3. Pólizas de servicios de telefonía móvil de diversas marcas.

4. Gestión de equipos

5. Gestión de la formación y habilidades

6.Software de oficina

7. Centrarse en la mejora de la eficiencia del trabajo en equipo, responsable del seguimiento anormal y la mejora de los indicadores operativos.

8. Clasificar y optimizar los procesos y documentos de políticas del departamento, y capacitar a los empleados del departamento para garantizar que estén calificados para su trabajo.

9. Mejorar los estándares y procedimientos de aceptación de quejas de los clientes, promover y resolver la insatisfacción de los clientes y aumentar la satisfacción.

10. Organizar y recopilar las opiniones de los clientes, monitorear la opinión pública local e impulsar mejoras comerciales y de procesos.

11. Asumir otros asuntos explicados por la sede y los líderes de experiência del cliente.

**Salario: 3.500.000**+ prestaciones de ley

**Tipo de contrato**:Obra-Labor

**Horario**: Tiempo completo 100% Presencial

presencial (L-V: 8:30am-5:30p)

Tipo de puesto: Tiempo completo

Sueldo: A partir de $3.500.000 al mes



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