Operations Specialist
hace 6 días
Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia.**
Your Role
Your Responsibilities**:
- Gestionar actividades relacionadas con la función de Especialista de Operaciones dentro del LCC de Bogotá; Realizado por la gestión directa de los supervisores de operaciones.
- Ejecución de SOP (Procedimiento Operativo Estándar) y WI (Instrucción de Trabajo), observando y manteniendo los acuerdos de servicio al cliente y nível de servicio para todos los clientes nuevos y existentes.
- Representar a KN en reuniones y conferencias telefónicas, incluidas demostraciones de servicio durante visitas a clientes y auditorías internas o externas.
- Manejar y resolver problemas de negocios medianos y altos con partes involucradas como TI, adquisiciones, calidad o LCC regionales o globales a nível gerencial.
- Reportar y elevar información importante para toma de decisiones, a las personas que corresponda.
- Identificar y proponer nuevas oportunidades de negocios o servicios al nível relevante de los encargados de toma de decisiones.
- Participación y ejecución de las pruebas (UAT - User Acceptance Testing) relacionadas con toda la actividad de nuevos clientes (clientes nuevos y existentes); actuando como puente entre la implementación de IL y las operaciones de LCC.
- Observar la capacitación y el respaldo general del Especialista de Operaciones de IL para el cliente existente y las operaciones del nuevo cliente.
- Garantizará la excelencia en las auditorías relacionadas con programas de calidad específicos del cliente y generales, incluido GxP.
- Identificación de áreas de oportunidad para aumentar la productividad operativa, en colaboración con Ops Manager y LPO, utilizando herramientas analíticas avanzadas para el análisis de la causa raíz y el descubrimiento de problemas.
- Comprender el panorama operativo actual dentro de KN IL y utilizar las lecciones aprendidas para ayudar continuamente en futuras implementaciones de clientes.
- Colaborar con múltiples unidades funcionales de KN IL tales como Gerentes de Desarrollo de Soluciones, Soluciones para Clientes, Finanzas y Excelencia para apoyar el diseño de soluciones de Logística Integrada para nuestros clientes de acuerdo a estándares definidos de excelencia operativa
- Cumplimiento de los requisitos y lineamientos de GDP / GxP relevantes, estándares de calidad del cliente y todas las regulaciones internas como el Código de Conducta.
**Your Skills and Experiences**:
- Profesional en negocios internacionales o carreras a fin
- Trabajo en algún campo relacionado con el área logística
- Experiência en alguno de los 3 modos de transporte (Marítimo, aéreo o terrestre)
- Inglés intermedio
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