People Operations Specialist

hace 2 semanas

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**:
Join the People Operations team at Twilio as** People Operations Specialist **supporting the **LATAM** region and Canada.

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

**About the job**:
The People Operations team is the backbone of Twilio's core HR functions, with responsibility for running the day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization.

This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems.

**Responsibilities**:
In this role, you'll:

- Leverage the HRIS system to perform transactions, support employees, and internal stakeholders
- Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Background Checks, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas
- Provide administration, communication, and processing in support of core HR processes
- Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity. Provide mentorship and assistance for employees and managers on core HR policies and processes
- Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes
- Document, maintain and communicate core HR processes to users and partners

**Qualifications**:
**Required**:

- Demonstrate effective multitasking, interpersonal, collaboration and communication skills
- Ability to prioritize multiple stakeholders, projects, and tasks
- Brings curiosity, and desire to find opportunities for improvement
- Keen to continue learning and developing their skills, having a growth mentality
- Proactive and communicative, prioritizing employee and customer communications and service
- Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits)
- Minimum 2 years experience running HR processes in Colombia involving the coordination of operational and project tasks, and direct customer/employee queries
- Excellent verbal and written communications skills in English, Spanish and Portuguese

**Desired**:

- Prior experience running HR processes for Brazil

**Location**

This role will be remote, and based in Remote Colombia

Approximately 5% travel is anticipated.

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