Senior Pricing Operations Specialist

hace 2 semanas

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**:
Join the team as our next Senior Pricing Operations Specialist.

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
**Responsibilities**:
In this role, you'll:

- Lead small group of junior specialists on the newly formed Pricing Operations team (1-3 full time employees).
- Train and coach team members, provide constructive feedback and help them work through challenges or blockers.
- Develop and maintain reporting on key performance indicators and present findings to team leadership.
- Participate in team planning sessions and translate leadership's business goals into specific tasks for the team.
- Updating and synchronizing price and cost data across multiple tools and systems used for transacting customer orders, billing customers, and internal revenue and cost reporting.
- Managing the intake process to receive and enter pricing and cost data from other teams such as Pricing Strategy and Product Management.
- Ensure quality control in all data entry, and notify impacted teams when pricing and cost data is entered and updated into Twilio business systems.
- Perform scheduled and ad hoc analysis on how pricing or cost changes may impact the business, such as customer profitability impact or product profitability impact.
- Identify and implement process improvements in the pricing operations workflow.
- Create documentation for pricing operations processes and workflows as a reference guide, and regularly update documentation as processes evolve over time.

**Qualifications**:
**Required**:

- Data entry skills with strong attention to detail.
- High level of experience and comfort with industry standard productivity tools, such as Google Suite or Microsoft Office. Spreadsheet experience is a must.
- Full proficiency in English: written, verbal, and listening
- Experience managing small teams and entry level employees, especially remote workers.
- Ability to project manage and delegate responsibilities across your team to ensure workload balance.
- Experience working within business process, collaborating directly with other teams to source data and requirements and pass completed projects to dependent teams downstream.
- Experience working with Customer Relationship Management (CRM) software. Salesforce strongly preferred.
- Default expectation is to work during normal US business hours (9am - 5pm), with some flexibility in time zone alignment within the US.
- Comfort in a fast-paced environment with limited supervision. Flexibility and adaptability as processes are defined and evolve over time is a must. Must be comfortable working in a remote environment.

**Desired**:

- 5+ years of administrative or business process experience (Sales Operations, Order Management, Finance) in the enterprise technology sector. Management experience is strongly preferred.
- Experience operating within industry standard enterprise software commercial business processes, such as Quote to Cash or Configure-Price-Quote systems (CPQ).

**Location**

This role will be remote based in Bogota, Colombia.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

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