Institutional Customer Service Manager
hace 7 meses
The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.
**Responsibilities**:
- Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)
- Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
- Provide solutions and influence decisions with potential for broader organizational impact
- Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact
- Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
- Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact
- Lead or support special projects and/or task forces and negotiate with external parties, as needed
- Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives
**Qualifications**:
- 5-8 years of previous experience in call center management preferred
- Previous experience in financial services preferred
- Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision
- Demonstrated ability to lead teams to deliver results
- Ability foster a work environment of coaching, feedback and open communication
- Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction
- Demonstrated organizational and problem-solving skills
- Able to work successfully in a high-pressure environment and closely with peer group
**Education**:
- Bachelor's degree/University degree or equivalent experience
- English proficiency is required
- Experience managing teams is required (minimum 3 years)
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Institutional Customer Service Manager
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Institutional Customer Service Manager
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Customer Service Sr Manager
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...
-
Customer Service Manager
hace 6 meses
Bogota, Colombia Pentasia A tiempo completoOur client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...
-
E-commerce Customer Service Manager
hace 7 meses
Bogota, Colombia TLNT A tiempo completoA leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...
-
Institutional Market Analyst
hace 7 meses
Bogota, Colombia IQVIA A tiempo completoJoin our team as an **Institutional Market Analyst **who, according to the growing demand for solutions for the institutional market, works in the need to strengthen the technical evaluation of variables associated with medications, to offer solid solutions, with a focus on customer service. **The main functions you will be in charge of are**: - Maintain...
-
Customer Service
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service is an intermediate management-level position responsible to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients. **Responsibilities**: - Exchange information to team - Make evaluative...
-
Institutional Market Analyst
hace 9 meses
Bogota, Colombia Novasyte A tiempo completoJoin our teams as an Institutional Market Analyst who, according to the growing demand for solutions for the institutional market, works in the need to strengthen the technical evaluation of variables associated with medications, in order to offer solid solutions, with a focus on customer service. The main functions you will be in charge of are: -...
-
Customer Service and Technical Support
hace 7 meses
Bogota, Colombia Citi A tiempo completo**Job Description**: Trilingual (PORT-ENGL-SPA) Customer Service Representative. The overall objective of this role is to ensure the seamless delivery of customer service support to external and internal clients. **Responsibilities**: - Make evaluative judgements based on the analysis of factual information **Qualifications**: - Previous relevant...
-
Customer Service Manager, Located in Bogotá
hace 7 meses
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Customer Service Senior Manager
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Manage...
-
Service Manager
hace 6 meses
Bogota, Colombia Sapiens A tiempo completo**Service Manager**: - Req ID: 53705- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated,...
-
Latam Commercial Cards Customer Service Analyst
hace 6 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 1
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Sr Supv C11
hace 7 meses
Bogota, Colombia Citi A tiempo completoThe Customer Service Senior Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Technical Account Manager
hace 7 meses
Bogota, Colombia Radware Bot Manager A tiempo completoTechnical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...
-
Customer Service Manager
hace 5 días
Bogota, Colombia Rappi A tiempo completo**YOUR NEXT STEP IS AT RAPPI!** Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.**Role Objective**: -...
-
Customer Service Manager Dayshift Colombia
hace 6 días
Bogota, Colombia Emapta A tiempo completo**Job Information**: Industry - Employment - Recruiting - StaffingSalary - 6.200.000 COP - 9.200.000 COPWork Experience - 4-5 yearsLocation - ColombiaFunctional Expertise (Verticals) - Back Office & Business SupportCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111- We’re looking for a - **Customer Service Manager **who...
-
Customer Service Representative
hace 7 meses
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...
-
Customer Service Manager
hace 4 días
Bogota, Colombia Rappi A tiempo completo**YOUR NEXT STEP IS AT RAPPI!**Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.**Role Objective**:-...