Customer Service Manager, Located in Bogotá

hace 1 semana


Bogota, Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are changing the trajectory of human health, YOU CAN TOO.

**We are searching for the best talent for **Customer Service Manager **to be in Bogotá, Colombia.**

**Purpose**:This position has the objective to execute all activities related to guarantee the Customer Service operation in LATAM.
- The Customer Service Manager is responsible for providing oversight for all Customer Service Center resources.
- Individual will provide strategic insights on customer needs and manage escalated issues from the Customer Service Supervisors and staff.
- The Manager will be knowledgeable of all transactional processes performed by direct reports and have a thorough understanding of the overall Logistics and Customer Service (CS) organizations.
- The Manager is expected to enable strong relationships and collaboration across functions.
- Individual will show a clear desire and well-developed ability to navigate key relationships/overlaps that exist between Customer Service and other key business units, including Supply Chain, Finance, Commercial, and Shared Services.

**You will be responsible for**:

- Responsible for overseeing the Customer Service transactional processes related to Order entry and returns y/o rejections management.
- Provide oversight for the resolution of customer needs.
- Responsible for maintaining compliance & quality and consistency with customer interaction executed by Customer Service Specialist and Supervisors.
- The Customer Service Manager will monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
- Drive performance & metrics implementation
- Individual will manage a team of professionals by attracting talent, developing talent, and retaining talent through transparent conversations with employees.

**Qualifications**:

- Required University/bachelor’s degree or Equivalent & MASTER’S degree/MBA preferred.
- Advanced: Spanish and English. Portuguese Desirable.
- +10 years relevant experience.
- Experience in Medical Industry
- Customer relationship & stakeholders management
- Strategic thinking
- Logistics End-to-End process understanding
- Analytics & problem solving
- People management experience
- Ability to influence & make decisions.
- Financial management & budgeting management

Project management & Change management experience.



  • Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...


  • Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...

  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...


  • Bogota, Colombia Pentasia A tiempo completo

    Our client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...


  • Bogota, Colombia TLNT A tiempo completo

    A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...


  • Bogota, Colombia TLNT A tiempo completo

    A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...

  • Service Manager

    hace 5 días


    Bogota, Colombia Sapiens A tiempo completo

    **Service Manager**: - Req ID: 53705- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated,...


  • Bogota, Colombia Sitel A tiempo completo

    **Customer Service Representative Bogota**: - Req ID#: 369960- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative...


  • Bogota, Colombia Franco Racquet Sports A tiempo completo

    Franco Racquet Sports is one of the fastest growing sports companies in Texas. We are a small company, but are positioned to be one of the largest tennis and pickleball service providers in Texas and the United States. As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the...


  • Bogota, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...


  • Bogota, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...


  • Bogota, Colombia Citi A tiempo completo

    The Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Manage...

  • Customer Service Manager

    hace 3 semanas


    Bogota, Colombia Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...


  • Bogota, Colombia Sitel A tiempo completo

    **Customer Service Representative Bogota 1**: - Req ID#: 369962- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our...


  • Bogota, Colombia Qualfon A tiempo completo

    We are seeking your talent to join our growing Team in Colombia! Located in barrio Salitre: Carrera 69 # 25B - 44, Fontibón, Bogotá, Cundinamarca, Colombia **Our Mission**: Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of...


  • Bogota, Colombia Sitel A tiempo completo

    **Customer Service Representative Bogotá 1**: - Req ID#: 369964- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our...


  • Bogota, Colombia Citi A tiempo completo

    The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...

  • Customer Service Bogotá

    hace 3 semanas


    Bogota, Colombia Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Bogota, Colombia*** Job Title: Customer Service Bogotá **Job Description**: WHAT’S IN IT FOR YOU? A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive...


  • Bogota, Colombia British Council A tiempo completo

    Customer Service Sales Coordinator **Date**:15-Feb-2023 **Location**: Bogota, Americas, CO Bogota, Americas, CO Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the...


  • Bogota, Colombia Citi A tiempo completo

    The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...