![Citi](https://media.trabajo.org/img/noimg.jpg)
Customer Service Senior Manager
hace 1 semana
The Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.
**Responsibilities**:
- Manage one or more teams in the Customer Service function; division is based on line of business or product and span of control
- Resolve issues that include uncommon and complex situations with significant organizational impact
- Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
- Develop leaders by providing guidance and mentorship in conjunction with succession planning
- Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
- Recommend new work procedures and contribute to the development of new customer service techniques, models and plans
- Drive organizational change through innovation and process improvement, eliminating friction points for team
- Achieve team performance excellence to ensure high quality and high volume productivity
**Qualifications**:
- 6-10 years of related experience in senior level role with commensurate people management experience
- Working knowledge of Design Thinking, Lean and Agile
- Proficient project management skills
- Effective English written and verbal communication skills
- Influencing and relationship management skills
**Education**:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
E-commerce Customer Service Manager
hace 3 semanas
Bogota, Colombia TLNT A tiempo completoA leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...
-
E-commerce Customer Service Manager
hace 3 semanas
Bogota, Colombia TLNT A tiempo completoA leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...
-
Customer Service Sr Manager
hace 1 semana
Bogota, Colombia Citi A tiempo completoThe Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...
-
Customer Service Manager Latam
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Service Manager
hace 4 semanas
Bogota, Colombia Pentasia A tiempo completoOur client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...
-
Customer Service Manager
hace 2 horas
Bogota, Colombia Pentasia A tiempo completoOur client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...
-
Senior Client Service Manager
hace 2 meses
Bogota, Colombia My Visa Source A tiempo completoMy Visa Source is a premier provider of immigration services in the digital era. MVS is seeking a Senior Client Service Manager to join our expanding team. We pride ourselves on having a client-centered focus, backed by leading technology. Across the globe, our offices help thousands of individuals and business people navigate through Canadian and United...
-
Senior Client Service Manager
hace 2 horas
Bogota, Colombia My Visa Source A tiempo completoMy Visa Source is a premier provider of immigration services in the digital era. MVS is seeking a Senior Client Service Manager to join our expanding team. We pride ourselves on having a client-centered focus, backed by leading technology. Across the globe, our offices help thousands of individuals and business people navigate through Canadian and United...
-
Senior Manager, Service Delivery
hace 2 semanas
Bogota, Colombia TTEC A tiempo completoSenior Manager, Service Delivery **Senior Manager, Service Delivery** Bringing smiles is what we do at TTECfor you and the customer. As a Senior Manager - Service Delivery working onsite in Bogota, Colombia you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...
-
Technical Account Manager
hace 3 semanas
Bogota, Colombia Radware Bot Manager A tiempo completoTechnical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...
-
Customer Service Manager, Located in Bogotá
hace 1 semana
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Service Manager
hace 3 días
Bogota, Colombia Sapiens A tiempo completo**Service Manager**: - Req ID: 53705- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated,...
-
Service Manager
hace 2 meses
Bogota, Colombia Juniper Networks A tiempo completo**Service Manager / Service Delivery Manager - Latam** Primary location: Bogotá, Colombia Other possible locations (to be considered): Buenos Aires, Argentina; São Paulo, Brazil As a Service Manager / Service Delivery Manager you will be the single point of contact for all service-related matters, managing overall health of assigned customer accounts in...
-
Coordinator, Customer Service
hace 3 semanas
Bogota, Colombia Merit Medical Systems Inc. A tiempo completoWork Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS...
-
Customer Service Manager
hace 2 semanas
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Service Manager
hace 2 meses
Bogota, Colombia ABB A tiempo completo**Service Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
Customer Service Manager Latam North
hace 4 semanas
Bogota, Colombia Vestas A tiempo completoVestas LATAM is responsible for developing these markets in terms of sales, project installation, and Service. Customer Service Manager Latam North will be part of Service team for LATAM North sub region. **Responsibilities** As a Customer Manager, you will be responsible for the revenue of your own customer portfolio. As the main Vestas contact for your...
-
Institutional Customer Service Manager
hace 3 semanas
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Institutional Customer Service Manager
hace 3 semanas
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Institutional Customer Service Manager
hace 1 semana
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...