Customer Service Manager

hace 3 días


Bogota, Colombia Rappi A tiempo completo
**YOUR NEXT STEP IS AT RAPPI**
Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.**Role Objective**:
- Administrar la planeación operativa (workforce management) y financiera de customer service
**Main Responsibilities**:
- Administrar el workforce management de los BPO's donde se encuentra la operación de customer service de Rappi
- Administrar la ejecución de los drivers de costo y velar por que estén en línea con el presupuesto de finanzas para customer service
- Crear planificaciones de operación que aseguren tener buenos níveles de servicio
- Generar reportería con información de valor para la toma de decisiones
- Administrar el equipo de workforce management de Rappi
**Key Requirements**:
- Profesional en ingeniería industrial o afines con mínimo 5 años de experiência en workforce management y reporting
**Desired Requirements**:
- Ingles y postgrado en investigación de operaciones
He leído y acepto la Autorización de Datos Personales de Rappi S.A.S-
- Conforme a la Política de Tratamiento de Datos Personales
I have read and accept the Authorization of Personal Data from Rappi S.A.S-
- In accordance with the Personal Data Treatment Policy

  • Bogota, Colombia Pentasia A tiempo completo

    Our client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...


  • Bogota, Colombia TLNT A tiempo completo

    A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...


  • Bogota, Colombia Citi A tiempo completo

    The Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Manage...

  • Service Manager

    hace 6 meses


    Bogota, Colombia Sapiens A tiempo completo

    **Service Manager**: - Req ID: 53705- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated,...


  • Bogota, Colombia Citi A tiempo completo

    The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...


  • Bogota, Colombia Citi A tiempo completo

    The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...


  • Bogota, Colombia Citi A tiempo completo

    The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...


  • Bogota, Colombia Citi A tiempo completo

    The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...


  • Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...


  • Bogota, Colombia Rappi A tiempo completo

    **YOUR NEXT STEP IS AT RAPPI!** Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.**Role Objective**: -...


  • Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...


  • Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Industry - Employment - Recruiting - StaffingSalary - 6.200.000 COP - 9.200.000 COPWork Experience - 4-5 yearsLocation - ColombiaFunctional Expertise (Verticals) - Back Office & Business SupportCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111- We’re looking for a - **Customer Service Manager **who...


  • Bogota, Colombia Brenntag A tiempo completo

    **Service Excellence Manager**: Our team in **Bogotá** currently has an opening for a **Service Excellence Manager** The Service Excellence Manager LA is responsible for creating and developing positive and memorable experiences for customers in the region. Improving Customer Experience and Service Excellence will increase customer loyalty and retention,...


  • Bogota, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...


  • Bogota, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Role: Customer Care Representative The Custmer Care Representative ensures that...


  • Bogota, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service

    hace 6 días


    Bogota, Colombia HumanCentric A tiempo completo

    You Will Be Responsible For_ - Providing high quality, customer-focused service by solving customer problems quickly and efficiently; - Engineer solutions by providing instruction and education to customers, Ordering replacement products, and processing refunds and exchanges; - Triaging and escalating customer needs and requests as needed; - Systematizing...


  • Bogota, Colombia Merit Medical Systems Inc. A tiempo completo

    Work Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS...


  • Bogota, Colombia Kaplan A tiempo completo

    Job Description Key Job Responsibilities- Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)- Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market- Maintain student database and student arrival pipeline- Provide prompt advice and support to student...