Customer Support Associate
hace 5 meses
**Hello Medellín**
At Solvo Global we are looking for customer service representatives for the isolved campaign.
**Start Date**: September 9th, 2024
**Role**:Customer Support Associate
**Company**:iSolved
**On-site Medellín**
**Address**:Camacol, Cra 63 # 49 A 31, Piso 9.
**Schedule**: There are 4 schedules after training: All Monday to Friday; Weekends off, the schedule will be selected by isolved
8:00 am - 5:00 pm
9.00 am - 6:00 pm
10:00 am - 7:00 pm
**Training schedule**: Monday to friday from 8:00am to 5:00pm (4/5 weeks)
**Salary**:2'800.000 COP
**Responsibilities**:
- Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively.
- Conduct research and resolve client inquiries, providing prompt and accurate solutions.
- Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
- Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.
**If you are in Medellín, do not hesite to apply**
Tipo de puesto: Tiempo completo
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