Team Lead, Customer Support
hace 3 meses
**Customer Support Team Lead**
The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives.
**Who are Tipalti**:
Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.
**You will be responsible**:
- Providing supervision, coaching and training/professional development to the assigned team.
- Collaborating with teams across Customer Success, Product and Engineering on customer trends and product feedback.
- Owning team KPIs and being accountable for team results, progress on goals.
- Responding to complex escalated issues, categorized as Sev2/Red.
- Overseeing and collaborating on Support team projects and initiatives.
- Maintaining up-to-date knowledge on product updates and the product roadmap.
- Overseeing the development and maintenance of department documentation and training materials.
- Collaborating with leadership on department initiatives.
**About You**
- What you’ve learned:
- Bachelor’s degree in a business-related field, or equivalent experience
- Your background includes:
- Proven deep experience of providing hands-on technical support.
- Experience providing training, mentorship and coaching to others.
- Experience in a SaaS and/or Fintech environment preferred.
- Experience in a project management role is helpful.
- Your skills include:
- Excellent written and verbal communication skills in English. Depending on the geographic location and business needs, may also require proficiency in the official language of the country or province.
- Ability to work in a fast-paced environment, managing multiple priorities with detail and accuracy.
- Excellent problem-identification and problem-solving skills.
- Extensive experience working with ticketing systems (e.g., Zendesk) and/or CRM systems (e.g., Salesforce).
- Extensive experience with payment systems.
- Experience with reading and understanding HTML code and performing advanced debugging.
Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.
**Interested in learning more about us?**
Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
-
Customer Support Team Lead
hace 2 meses
Medellín, Antioquia, Colombia SD Solutions A tiempo completoOn behalf of **Tipalti**, SD Solutions is looking for a talented **Customer Support Team Lead **to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team,...
-
Team Lead, Customer Support
hace 3 meses
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Customer Support Team Lead** The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives. **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding...
-
Customer Support Team Lead
hace 1 mes
Medellín, Antioquia, Colombia SD Solutions A tiempo completoOverviewSD Solutions is a global staffing company seeking a talented Customer Support Team Lead to join our fintech unicorn rocketship.We are looking for an experienced professional who can supervise an assigned Customer Support Engineer team, respond to complex escalated technical customer issues, and collaborate with leadership on department initiatives.
-
Customer Support Operations Team Lead
hace 4 semanas
Medellín, Antioquia, Colombia DCLEGAL BUSINESS A tiempo completoJob DescriptionWe are seeking an experienced Customer Support Operations Team Lead to join our dynamic team at DCLEGAL BUSINESS. In this role, you will be responsible for managing and improving our global remote support operations.About the RoleThe ideal candidate will have 3-5 years of experience in managing customer support operations in a remote or global...
-
Customer Support Team Lead
hace 4 semanas
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoAbout the RoleAs a Customer Support Team Lead at Sd Solutions, you will be responsible for overseeing the daily operations of our customer support team. This role involves providing supervision, coaching and training to the assigned team, ensuring they have the necessary skills and knowledge to deliver exceptional customer service.Key...
-
Tipalti | Customer Support Team Lead
hace 3 meses
Medellín, Colombia SD Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Customer Support Team Lead to step onto a fintech unicorn rocketship! Responsibilities: Providing supervision, coaching and training/professional development to the assigned team. Collaborating with teams across Customer Success, Product and Engineering on customer trends and product...
-
Customer Service Team Lead
hace 4 meses
Medellín, Antioquia, Colombia RVStaffing A tiempo completoIn this role, you will support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your responsibilities will also include supporting with call audits to ensure our service remains top-notch. Join us in creating a financially inclusive ecosystem where DeFi products pave the way for fully...
-
Customer Support Team Lead
hace 2 semanas
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoBe part of a fintech unicorn rocketship with Sd Solutions as we seek a talented Customer Support Team Lead. Responsibilities include providing supervision, coaching and professional development to assigned team members. Collaborate with teams across Customer Success, Product, and Engineering on customer trends and product feedback.Key Performance Indicators:...
-
Customer Support Team Lead
hace 4 semanas
Medellín, Antioquia, Colombia Tipalti A tiempo completoThe Technical Customer Support Team Lead role at Tipalti involves supervising a team of engineers, resolving complex customer issues, and collaborating with leadership on department initiatives. Estimated salary for this position is $120,000-$150,000 per year, considering the fintech industry standards and the location.Company Overview:Tipalti is one of the...
-
Customer Support Operations Manager Lead
hace 2 semanas
Medellín, Antioquia, Colombia Wrightbis - Business Software Solutions A tiempo completoJob Overview: We are seeking a seasoned Customer Support Operations Manager Lead to join our dynamic team at Wrightbis - Business Software Solutions. This is a full-time, remote position with a flexible work environment.
-
Advanced Support Lead
hace 1 mes
Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completoCloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...
-
Global Customer Support Operations Lead
hace 3 semanas
Medellín, Antioquia, Colombia Dclegal Business A tiempo completoJob SummaryWe are seeking a highly skilled Global Customer Support Operations Lead to join our team at Dclegal Business. This role involves overseeing the customer support operations, improving processes, and ensuring exceptional customer satisfaction.About UsDclegal Business is a global eCommerce company providing software solutions and delivering...
-
Customer Support Specialist
hace 4 meses
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo**Position**: Customer Support Specialist Ready to Make a Difference? Join Our Team! Do you have a passion for helping people and solving problems? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Support Specialist! Be the first point of contact for our valued customers and ensure they receive the outstanding...
-
Customer Support Agent
hace 4 meses
Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo**Position**: Customer Support Agent Ready to Make a Difference? Join Our Team! Do you have a passion for helping people and solving problems? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Support Agent! Be the first point of contact for our valued customers and ensure they receive the outstanding support they...
-
Customer Support Engineer
hace 2 meses
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Customer Support Engineer** - We are looking for a talented _**_Customer Support Engineer_**_ to step onto a fintech unicorn rocketship._ Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. **Why join Tipalti?** Tipalti is one of the world’s fastest-growing fintech companies. We free...
-
Customer Support Engineer
hace 2 meses
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Customer Support Engineer** - We are looking for a talented _**_Customer Support Engineer_**_ to step onto a fintech unicorn rocketship._ Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. **Why join Tipalti?** Tipalti is one of the world's fastest-growing fintech companies. We free...
-
Global Customer Support Operations Manager
hace 2 semanas
Medellín, Antioquia, Colombia WrightBIS - Business Software Solutions A tiempo completoJob DescriptionWe are seeking a highly experienced Customer Support Operations Manager to join our dynamic team at WrightBIS - Business Software Solutions. This full-time, remote position offers a competitive salary and opportunities for growth in a rapidly expanding eCommerce industry.About the RoleThe ideal candidate will have 3-5 years of experience...
-
Customer Service Specialist
hace 2 semanas
Medellín, Colombia Customer Communicator A tiempo completo**Company Description** **Role Description** This is a full-time on-site role as a Customer Support Specialist in Edificio Forum at Cl. 7 Sur #42 - 70, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia. The Customer Support Specialist will be responsible for managing incoming customer messages, resolving inquiries, providing technical...
-
Customer Support Representative
hace 2 meses
Medellín, Antioquia, Colombia Solvo Global A tiempo completoJob Title: Customer Support RepresentativeJob Description:We are seeking highly motivated and customer-oriented individuals to join our team at Solvo Global as Customer Support Representatives. This role is perfect for those who possess strong English-speaking skills and a passion for delivering exceptional customer support.Responsibilities:Respond to a...
-
Customer Support
hace 4 meses
Medellín, Antioquia, Colombia Webxloo, LLC A tiempo completoRESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...