Team Lead, Customer Support

hace 4 semanas

Medellín Antioquia, Colombia Tipalti A tiempo completo

**Customer Support Team Lead**

The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives.

**Who are Tipalti**:
Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

**You will be responsible**:

- Providing supervision, coaching and training/professional development to the assigned team.
- Collaborating with teams across Customer Success, Product and Engineering on customer trends and product feedback.
- Owning team KPIs and being accountable for team results, progress on goals.
- Responding to complex escalated issues, categorized as Sev2/Red.
- Overseeing and collaborating on Support team projects and initiatives.
- Maintaining up-to-date knowledge on product updates and the product roadmap.
- Overseeing the development and maintenance of department documentation and training materials.
- Collaborating with leadership on department initiatives.

**About You**
- What you’ve learned:

- Bachelor’s degree in a business-related field, or equivalent experience
- Your background includes:

- Proven deep experience of providing hands-on technical support.
- Experience providing training, mentorship and coaching to others.
- Experience in a SaaS and/or Fintech environment preferred.
- Experience in a project management role is helpful.
- Your skills include:

- Excellent written and verbal communication skills in English. Depending on the geographic location and business needs, may also require proficiency in the official language of the country or province.
- Ability to work in a fast-paced environment, managing multiple priorities with detail and accuracy.
- Excellent problem-identification and problem-solving skills.
- Extensive experience working with ticketing systems (e.g., Zendesk) and/or CRM systems (e.g., Salesforce).
- Extensive experience with payment systems.
- Experience with reading and understanding HTML code and performing advanced debugging.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

**Interested in learning more about us?**

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

  • Customer Support Team Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of **Tipalti**, SD Solutions is looking for a talented **Customer Support Team Lead **to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team,...

  • Team Lead, Customer Support

    hace 4 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Support Team Lead** The Technical Customer Support Team Lead supervises an assigned Customer Support Engineer team, responds to the most complex escalated technical customer issues, and collaborates with leadership on department initiatives. **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding...

  • Customer Service Team Lead

    hace 4 semanas

    Medellín, Antioquia, Colombia RVStaffing A tiempo completo

    In this role, you will support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your responsibilities will also include supporting with call audits to ensure our service remains top-notch. Join us in creating a financially inclusive ecosystem where DeFi products pave the way for fully...

  • RFE Support Team Lead

    hace 3 días

    Medellín, Colombia Lisinski Law Firm A tiempo completo

    Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can...

  • Customer Support Service

    hace 3 semanas

    Medellín, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...

  • RFE Support Team Lead Expert

    hace 3 días

    Medellín, Antioquia, Colombia Lisinski Law Firm A tiempo completo

    Job OverviewThe Lisinski Law Firm is seeking a highly skilled RFE Support Team Lead to oversee the onboarding and document collection processes for clients who have received a Request for Evidence (RFE) from USCIS. This individual must possess excellent leadership abilities, strong communication skills, and a proven track record of success in ensuring...

  • Customer Support Specialist

    hace 4 semanas

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Position**: Customer Support Specialist Ready to Make a Difference? Join Our Team! Do you have a passion for helping people and solving problems? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Support Specialist! Be the first point of contact for our valued customers and ensure they receive the outstanding...

  • Customer Support Agent

    hace 4 semanas

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Position**: Customer Support Agent Ready to Make a Difference? Join Our Team! Do you have a passion for helping people and solving problems? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Support Agent! Be the first point of contact for our valued customers and ensure they receive the outstanding support they...

  • Customer Service Specialist

    hace 2 semanas

    Medellín, Colombia Customer Communicator A tiempo completo

    **Company Description** **Role Description** This is a full-time on-site role as a Customer Support Specialist in Edificio Forum at Cl. 7 Sur #42 - 70, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia. The Customer Support Specialist will be responsible for managing incoming customer messages, resolving inquiries, providing technical...

  • Customer Support Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Support Engineer** - We are looking for a talented _**_Customer Support Engineer_**_ to step onto a fintech unicorn rocketship._ Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. **Why join Tipalti?** Tipalti is one of the world's fastest-growing fintech companies. We free...

  • Customer Support Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Support Engineer** - We are looking for a talented _**_Customer Support Engineer_**_ to step onto a fintech unicorn rocketship._ Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. **Why join Tipalti?** Tipalti is one of the world’s fastest-growing fintech companies. We free...

  • Sr Data Team Lead, Real World Evidence

    hace 6 horas

    Medellín, Antioquia, Colombia IQVIA A tiempo completo

    Job OverviewManage data management services for projects, ensuring quality, timely, and budget-friendly deliverables. Lead the Clinical Data Management (CDM) team, providing expertise and vision in project planning, execution, and close-out. Ensure compliance with Good Clinical Practices (GCPs) and regulatory guidelines.Essential FunctionsClient Management:-...

  • Team Leader

    hace 2 días

    Medellín, Colombia SuperStaff A tiempo completo

    SuperStaff is looking for a Team Leader that will playa key role in guiding and supporting teams across The contac centerdepartment, and other important business areas. We're looking forsomeone with strong leadership skills and experience managingmulti-channel support functions. In this role, you'll help ensurethe team meets its goals and service commitments...

  • Team Leader

    hace 9 horas

    Medellín, Antioquia, Colombia SuperStaff A tiempo completo

    SuperStaff is looking for a Team Leader that will playa key role in guiding and supporting teams across The contac centerdepartment, and other important business areas. We're looking forsomeone with strong leadership skills and experience managingmulti-channel support functions. In this role, you'll help ensurethe team meets its goals and service commitments...

  • Customer Support

    hace 2 semanas

    Medellín, Antioquia, Colombia Webxloo, LLC A tiempo completo

    RESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...

  • Customer Service Team Lead

    hace 3 días

    Medellín, Colombia Brandlive A tiempo completo

    Somos especialistas en Digital Commerce en todo Latinoamérica, ¡proporcionamos servicios full commerce para marcas líderes! Si tenés ganas de sumarte, te contamos que estamos buscando un/una Customer Service Team Lead para formar parte de nuestro equipo en LATAM. Responsabilidades y Habilidades Principales: Análisis de Datos: Analizar métricas clave...

  • Customer Service Team Lead

    hace 2 días

    Medellín, Colombia Infracommerce Latam A tiempo completo

    Somos especialistas en Digital Commerce en todo Latinoamérica, ¡proporcionamos servicios full commerce para marcas líderes! Si tenés ganas de sumarte, te contamos que estamos buscando un/una Customer Service Team Lead para formar parte de nuestro equipo en LATAM. Responsabilidades y Habilidades Principales: Análisis de Datos: Analizar métricas...

  • Customer Service Team Lead

    hace 2 días

    Medellín, Colombia Brandlive A tiempo completo

    Somos especialistas en Digital Commerce en todo Latinoamérica, ¡proporcionamos servicios full commerce para marcas líderes! Si tenés ganas de sumarte, te contamos que estamos buscando un/una Customer Service Team Lead para formar parte de nuestro equipo en LATAM. Responsabilidades y Habilidades Principales: Análisis de Datos: Analizar métricas clave...

  • Customer Service Team Lead

    hace 2 días

    Medellín, Colombia Infracommerce Latam A tiempo completo

    Somos especialistas en Digital Commerce en todo Latinoamérica, ¡proporcionamos servicios full commerce para marcas líderes! Si tenés ganas de sumarte, te contamos que estamos buscando un/una Customer Service Team Lead para formar parte de nuestro equipo en LATAM. Responsabilidades y Habilidades Principales: Análisis de Datos: Analizar métricas clave...

  • Customer Service Team Lead

    hace 2 días

    Medellín, Colombia Infracommerce Latam A tiempo completo

    Somos especialistas en Digital Commerce en todo Latinoamérica, ¡proporcionamos servicios full commerce para marcas líderes! Si tenés ganas de sumarte, te contamos que estamos buscando un/una Customer Service Team Lead para formar parte de nuestro equipo en LATAM. Responsabilidades y Habilidades Principales: Análisis de Datos: Analizar métricas clave...