Customer Support Associate

hace 3 meses


Medellín Antioquia, Colombia Solvo Global SAS A tiempo completo

**Join Solvo Global as a Customer Service Representative**

Schedule: Availability Monday to friday 7:00 am - 7:00 pm CT.

Training Monday to friday 08:00am to 5:00pm (first 4-5 weeks)

Ops schedule: 7:00am a 4:00pm, 8:00am a 5:00pm, 9:00am a 6:00pm, 10:00am a 7:00pm, 11:00am-8:00pm.

Modalidad: ON SITE / 5 days per week

Job description:
Responsabilities
- Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively.
- Conduct research and resolve client inquiries, providing prompt and accurate solutions.
- Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
- Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support..



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