Customer Experience Specialist

hace 5 meses

Cali, Colombia Adcomm-MDU A tiempo completo

Adcomm MDU SAS is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.

**Responsibilities**:

- Record and process confidential customer information, including payments and account creation.
- Handle assigned calls and provide support for service operations.
- Respond promptly to customer inquiries and proactively resolve complaints.
- Demonstrate in-depth product knowledge to offer effective customer support.
- Process orders, forms, requests, and maintain accurate records of customer interactions.
- Conduct Cross-Selling and Up-Selling to maximize sales opportunities.
- Report weekly on sales goals, objectives, and achievements.
- Attend training sessions to stay updated on new products and service offerings.
- Proactively inform customers about new products, services, and company policies.

**Requirements**:

- Previous experience in customer service and/or sales roles is preferred.
- Advanced English Level (C1)
- Empathetic and customer-focused mindset.
- Detail-oriented with excellent organizational skills.
- Proficiency in using CRM systems and other relevant software.
- Willingness to adapt to a fast-paced and dynamic work environment.

**About Adcomm MDU**:
Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.

The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.

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