Senior Operations Manager

hace 4 días


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
About the Role

We are seeking a highly skilled Senior Operations Manager to join our team at TaskUs. As a key member of our operations team, you will be responsible for managing day-to-day business operations, including performance, billing, and financial management.

Key Responsibilities
  • Manage and oversee the performance of operations teams to ensure seamless delivery of services.
  • Develop and implement strategies to drive business growth, improve efficiency, and enhance customer experience.
  • Collaborate with cross-functional teams to identify and resolve operational issues.
  • Lead and mentor operations managers and team leads to ensure they have the necessary skills and knowledge to excel in their roles.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
Requirements
  • Minimum 2 years of experience as a Senior Operations Manager or 7 years of experience as an Operations Manager in a customer experience environment.
  • BA/BS degree preferred.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to multitask, prioritize, and manage multiple projects simultaneously.
  • Experience managing supervisors and team leads, as well as advanced coaching and performance management skills.
Competencies
  • Strategic Leadership
  • Operational Excellence
  • Talent Development
  • Change Management
  • Performance Analytics
  • Client Engagement
  • Cross-functional Collaboration
  • Crisis Management
  • Innovation


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will be responsible for managing day-to-day business operations, including performance, billing, and profit and loss (PNL) management.Key ResponsibilitiesManage and optimize business processes to drive performance and...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Position Overview The Senior Operations Manager plays a crucial role in overseeing the daily functions of our business, focusing on performance metrics, billing processes, and profit and loss management. This position demands a high level of expertise and dedication, as we strive to maintain a team of exceptional professionals. Key Responsibilities: ...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Position Overview As a Senior Operations Manager, you will oversee the daily business functions, ensuring optimal performance, accurate billing, and effective profit and loss management. This role demands a high level of expertise and dedication, as we pride ourselves on employing top-tier talent in our organization. Key Responsibilities: Manage the...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Operations Manager to join our team at TaskUs. As a champion of operational excellence, you will be responsible for ensuring that our quality operations meet the highest standards.Key ResponsibilitiesDevelop and implement quality strategies to drive operational excellenceMonitor and analyze quality...

  • Operations Manager

    hace 4 días


    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. Our mission is to help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Overview The role of a Senior Operations Manager is pivotal in steering the daily functions of our organization. This position encompasses overseeing performance metrics, billing processes, and profit and loss statements. We pride ourselves on selecting only the most exceptional candidates, as we are committed to maintaining a high standard within our...


  • Cali, Valle del Cauca, Colombia Baxter Healthcare A tiempo completo

    About Baxter HealthcareBaxter Healthcare Corporation is a world-class leader in the manufacturing industry, committed to delivering flawless healthcare solutions and improving the lives of patients globally.Job SummaryWe are seeking a highly skilled Senior Procurement Manager to join our External Contract Manufacturing team. As a key member of our...

  • Field Operations Manager

    hace 2 semanas


    Cali, Valle del Cauca, Colombia Bilfinger A tiempo completo

    Construction Superintendent - NationwideBilfinger is a leading entity in the sectors of renovation, construction, and design-build services across the United States, spanning from coast to coast. Our team of construction professionals is committed to delivering on promises, maintaining commitments, and exceeding client expectations. The establishment of...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.Our CultureWe pride ourselves on our...

  • Operations Director

    hace 5 días


    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.Our Culture:We pride ourselves on our...


  • Cali, Valle del Cauca, Colombia Kenvue A tiempo completo

    Position Overview Kenvue is actively seeking a: Senior Packaging Operations Coordinator This role is integral to our operations. About Us At Kenvue, we harness the remarkable potential of everyday care. With a legacy spanning over a century and grounded in scientific innovation, we proudly represent a portfolio of renowned brands such as Neutrogena, Aveeno,...


  • Cali, Valle del Cauca, Colombia Bilfinger A tiempo completo

    Construction Superintendent - NationwideBilfinger is a leading entity in the sectors of renovation, construction, and design-build services across the United States, extending our reach from coast to coast. Our team of construction professionals is committed to delivering on our promises, maintaining our commitments, and exceeding client expectations. The...


  • Cali, Valle del Cauca, Colombia Bilfinger A tiempo completo

    Construction Superintendent - NationwideBilfinger is a leading entity in the renovation, construction, and design-build sectors across the United States, providing extensive services from coast to coast. Our dedicated team of construction professionals is committed to delivering on our promises, maintaining high standards, and exceeding client expectations....


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in...


  • Cali, Valle del Cauca, Colombia Baxter A tiempo completo

    Transforming Healthcare through Operational ExcellenceBaxter is a leading medical innovation company that has been pioneering significant medical advancements for over 85 years. Our mission is to improve healthcare outcomes for millions of patients worldwide.Your Role at BaxterAs a Global Optimization Manager, you will be responsible for leading the...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing.Our...


  • Cali, Valle del Cauca, Colombia AgileEngine A tiempo completo

    Position OverviewAgileEngine stands as a premier provider of innovative software solutions catering to Fortune 500, Global 500, and Future 50 companies. Recognized on the Inc. 5000 list for our rapid growth, we continuously seek skilled professionals in software development, user experience, and data analytics across the Americas, Europe, and Asia.If you...


  • Cali, Valle del Cauca, Colombia Kenvue A tiempo completo

    Position Overview Kenvue is seeking a dedicated professional for the role of Senior Co-Packing Coordinator. This position is integral to our packaging operations and will focus on the development and qualification of tertiary packaging solutions. About Kenvue At Kenvue, we harness the extraordinary potential of everyday care. With a legacy of over a century,...


  • Cali, Valle del Cauca, Colombia Akipotel Sa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of People to join our team at Akipotel Sa. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive employee engagement, retention, and career growth across the organization.Key ResponsibilitiesProvide leadership to HR and Recruiting...