Customer Success Executive

hace 3 días


Colombia Click Labs A tiempo completo

Summary: We are looking for a Customer Success Executive to help build customer loyalty and foster long-term customer relationships by ensuring that customers have a positive experience.
Your Roles and Responsibilities: Customer Onboarding: Assist new customers in the onboarding process, helping them get started with the software.
Provide guidance and support during this crucial phase.
Product Expertise: Develop a deep understanding of our SaaS product(s), staying up-to-date on new features and updates.
Use this knowledge to guide customers in leveraging the software to its fullest potential.
Account Management: Own and manage a portfolio of customer accounts.
Monitor customer health and usage patterns, identifying opportunities for upsell or cross-sell.
Customer Training: Offer training and resources to customers to ensure they can effectively use the software.
This may include one-on-one training sessions or the creation of educational materials.
Customer Support: Address customer inquiries, issues, and requests promptly.
Collaborate with the support team to resolve technical problems and ensure a positive customer experience.
Success Planning: Collaborate with customers to develop and implement success plans.
Set clear goals and milestones to track progress and ensure the customer is achieving their desired outcomes.
Renewals and Expansion: Proactively engage with customers to secure renewals and identify opportunities for product expansion.
Advocate for the customer within the company.
Feedback Collection: Gather customer feedback on their experience with the software.
Share this feedback with the product development team to help improve the product.
Reporting: Provide regular reports and updates to management on customer health, usage, and customer satisfaction.
Share insights and recommendations for improving the customer success process.
You Should Have: Bachelor's degree in a related field (e.g., business, marketing, computer science).
Previous experience in customer success, account management, or a similar role in the SaaS industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to manage multiple customer relationships simultaneously.
Proficiency with customer relationship management (CRM) software and data analysis tools.
A passion for technology and staying up-to-date with industry trends.
Proficient in Spanish, French or Arabic.
Qualification: Graduate/Post Graduate in any domain #J-18808-Ljbffr



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