Customer Success Professional
hace 1 semana
We are seeking a highly skilled Associate Customer Success Manager to join our team at Jobgether. As an Associate Customer Success Manager, you will play a vital role in delivering personalized solutions to our customers and driving growth for our clients.
About the RoleThis is an exciting opportunity for a customer-focused professional to manage a dynamic portfolio of over 120 customers across various stages of their lifecycle. You will be responsible for ensuring high customer satisfaction and retention by engaging proactively with at-risk customers to drive product adoption and minimize churn.
You will also identify opportunities for customer growth and collaborate closely with internal teams to deliver a seamless customer experience. A strong analytical mindset and ability to prioritize effectively will be essential in this role.
Key Responsibilities- Manage a portfolio of 120+ customers across various stages of their lifecycle
- Engage proactively with at-risk customers to drive product adoption and minimize churn
- Identify opportunities for customer growth and uncover new expansion avenues
- Collaborate closely with internal teams to deliver a seamless customer experience
- 2+ years of experience in Customer Success or Account Management roles with a proven track record of delivering results
- Proficient with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
- Background in B2B2C, ideally within the food, hospitality, or technology sectors
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Customer Success Professional
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