Cybersecurity Success Specialist
hace 2 semanas
Trellix, a trusted ally for CISOs, is redefining the future of cybersecurity. Our comprehensive platform helps organizations protect and resilient operations against advanced threats. With an extensive partner ecosystem, we accelerate technology innovation through AI, automation, and analytics to empower customers with responsibly architected security solutions.
The Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This role promotes retention and loyalty leading to successful renewals. Key responsibilities include:
- Developing trusted advisor relationships with customer key stakeholders and executive sponsors.
- Building and developing customer-specific success plans to oversee onboarding, adoption, and satisfaction.
- Partnering with Sales to identify expansion opportunities.
- Advocating for customers with a focus on transformation and engagement.
- Handling escalations and coordinating activities with Sales, R&D, and CS Engineering.
Requirements include 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company, bilingual capabilities, and ability to travel > 25% of the time. Strong customer orientation, communication skills, and ability to manage complex projects are essential.
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