IT Desktop Support

hace 1 semana


Bogotá Cundinamarca, Colombia StoneX Group A tiempo completo

Overview:
Permanent, full-time, on-site (5 days per week in an office).

Connecting clients to markets - and talent to opportunity.

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

**Business Segment Overview**: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

**Responsibilities**:
**Position Purpose**:As a vital member of our global team, you'll play a key role in providing support for desktop and laptop systems worldwide. Your responsibilities will encompass troubleshooting and resolving issues, assisting with hardware and software installations, collaborating with project teams, and ensuring desktop configurations are optimized. You'll also prioritize incident resolution, maintain effective communication with various teams, and contribute to continuous improvement initiatives.

**Primary duties will include**:

- Performs hardware & software installs, desk moves, adds and changes as required.
- Collaborate with project teams by participating in project testing for desktop dependencies
- Work collaboratively across IT and Business teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning
- Keep desktops current with the latest patches and updates.
- Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets (SLA) Guidelines.
- Follow best practices for desktop support with a focus on continuous improvement
- Work with IT Leadership for continuous improvement of customer satisfaction
- This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.

Qualifications:
**To land this role you will need**:

- Windows Desktop Administration (Win10/11).
- Strong customer service and orientation in execution.
- Fluency in English
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- Ability to maintain professional demeanor under stress.
- Work with other IT teams as needed for overall incident management.
- Evaluate critical systems, prioritize workflow and determine solutions.
- Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
- Maintain effective working relationships with supervisor and co-workers.
- Work flexible hours, including weekends and evenings when required.
- Strong work ethic and emphasis on attention to details.
- Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.
- Must be able to lift, squat, bend, twist in the installation of various desktop equipment up to 22KG / 50 lb.
- Read and understand technical manuals.
- Work for extended time at keyboard/terminal.

**Knowledge and Experience**:

- 2+ years of related experience in Desktop Support.
- O365 Product Suite.
- Microsoft SCCM.
- General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile.
- Experience in Financial Services Industry a plus.
- Virtual Desktop Administration.
- Experience using remote support tools (e.g. LogMeIn).
- Fluent or advance level of English is a must.

**Education/Certification**:

- High School Diploma
- Associate’s degree or higher is preferred
- Specific certifications i.e., A+, Network+, HP, Dell, Microsoft, and others as required

**Working environment**:

- Due to nature of the role this is a 5 days per week on-site role in our office in Bogota (Avenida Carrera 9A # 115-06/30. Oficina 902)

LI-Onsite #LI-DK1



  • Bogotá, Bogotá D.E., Colombia Everise A tiempo completo

    Company OverviewElevate customer experiences with Everise, a global experience company that prioritizes people-first, diversity, and innovation. Our 4.6/5 Glassdoor rating and Best Place to Work awards reflect our commitment to culture and diversity. With 13 global centers and a robust work-from-home program, we celebrate unique strengths and...


  • Bogotá, Colombia Everise A tiempo completo

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...


  • Bogotá, Cundinamarca, Colombia ContactPoint 360 A tiempo completo

    **Why Join ContactPoint360?** At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our...


  • Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests...


  • Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job OpportunityAt Excis Compliance ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests from...


  • Bogotá, Bogotá D.E., Colombia Affinity A tiempo completo

    **IT Excellence at Affinity**We are seeking an accomplished Lead Desktop Support Engineer to drive technology excellence across multiple game development studios at Affinity. This position is responsible for ensuring a seamless experience for our teams while working onsite in the Bogota office.**Key Responsibilities**Ensure the onboarding experience aligns...

  • Desktop Support Analyst

    hace 4 semanas


    Bogotá, Colombia Cognizant A tiempo completo

    Apply your talent and skills to help leading companies improve everyday life. What you’ll do As a Desktop Support Analyst, you will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling. Key...


  • Bogotá, Colombia Cognizant A tiempo completo

    Apply your talent and skills to help leading companies improve everyday life. What you’ll do As a Desktop Support Analyst, you will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling. Key Responsibilities ...


  • Bogotá, Bogotá D.E., Colombia Respawn Entertainment A tiempo completo

    Job SummaryRespawn Entertainment is seeking a highly skilled Lead Desktop Support Engineer to join our collaborative environment at our Los Angeles studios. As a key member of our IT team, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards and collaborating with the Desktop support engineering team to provide...


  • Bogotá, Bogotá D.E., Colombia Excis Compliance A tiempo completo

    About Excis ComplianceExcis Compliance is a leader in innovative IT solutions, providing exceptional technical support to our diverse user base. Our team fosters a collaborative environment where creativity and problem-solving thrive.Salary: $45,000 - $60,000 per yearJob Description:This role involves providing top-notch service to users via various...


  • Bogotá, Cundinamarca, Colombia Diebold Nixdorf A tiempo completo

    Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls...


  • Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completo

    About the RoleWe are seeking a highly skilled Lead Desktop Support Engineer to join our IT team at Electronic Arts in Los Angeles. As a key member of our team, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards. You will collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for...

  • IT Support Specialist

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job Opportunity:Desktop Support EngineerAt Excis Compliance Ltd, we seek a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will provide exceptional technical support to our user base, ensuring seamless operation of desktop systems and applications. Your expertise will be instrumental in delivering top-notch...


  • Bogotá, Colombia Excis Compliance Ltd A tiempo completo

    Job Description Join EXCIS, a leader in innovative IT solutions, as a Desktop Support Engineer. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. At EXCIS, we value our employees and foster a collaborative environment where creativity and...

  • IT Support Technician

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...


  • Bogotá, Colombia Excis Compliance A tiempo completo

    Join EXCIS, a leader in innovative IT solutions, as a Desktop Support Engineer. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. At EXCIS, we value our employees and foster a collaborative environment where creativity and problem-solving thrive. Key...


  • Bogotá, Colombia Electronic Arts A tiempo completo

    We are the IT team that supports AAA game development in a collaborative environment at our Los Angeles studios; Respawn Entertainment, Ripple Effect Studios, EALA at Electronic Arts (EA) & EA Colombia. Come help us power the future of play with the teams developing Apex Legends, Medal of Honor, Star Wars Jedi Survivor and many more. As a Lead Desktop...


  • Bogotá, Colombia Excis Compliance ltd A tiempo completo

    Join EXCIS, a leader in innovative IT solutions, as a Desktop Support Engineer. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. At EXCIS, we value our employees and foster a collaborative environment where creativity and problem-solving thrive.Key...


  • Bogotá, Colombia Excis Compliance ltd A tiempo completo

    Job Description Join EXCIS, a leader in innovative IT solutions, as a Desktop Support Engineer. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. At EXCIS, we value our employees and foster a collaborative environment where creativity and problem-solving...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    At Traffic Tech, we are seeking a skilled Desktop Support Technician to join our team. This role is responsible for providing technical support and assistance to our users, ensuring they have a seamless experience with our technology.Install, configure and support desktops, laptops and printer hardware and applications.Support remote access infrastructure,...