IT Desktop Support Technician I

hace 2 meses

Bogotá Cundinamarca, Colombia ContactPoint 360 A tiempo completo

**Why Join ContactPoint360?**

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and **our secret is simple: it’s our people. **We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

**Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
**JOB SUMMARY**:
**CORE

**RESPONSIBILITIES**:

- Provide prompt and courteous first-level technical support for desktop, laptop, and peripheral hardware.
- Diagnose and resolve hardware and software issues, escalating when necessary.
- Collaborate with other IT support teams to ensure timely and efficient problem resolution.
- Conduct hardware and software upgrades and ensure compliance with licensing agreements.
- Assist in managing user accounts, permissions, and access rights.
- Collaborate with the IT team to develop and update support documentation and knowledge base articles.
- Contribute to IT projects such as system upgrades, rollouts, and migrations.
- Conduct regular preventive maintenance on IT equipment.
- Provide technical support for virtual meetings and conferences.

**REQUIREMENTS/QUALIFICATIONS**:

- A degree or diploma from a recognized post-secondary institution (such as an Institute of Technology, College or University) in a field related to computer technology or equivalent experience.
- Knowledge in technically supporting windows PC systems and desktop support a must
- Operating Systems: Window 7,8,10 and 11 a must. Window Servers 2008-19 would be an asset.
- Basic understanding of IT concepts and technologies.
- Knowledge of active directory and IT security concepts would be a definite asset.
- Experience in systems administration would be an asset
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and develop new skills in the IT field.
- You will be required to work ON-SITE; Colombia Office
- Relevant Work Experience: 2 + years

**KEY COMPETENCIES**:

- Exceptional customer service orientation.
- Outstanding aptitude for learning and adaptability
- Enthusiastic passion for technology.
- Superior analytical and problem-solving skills.
- Strong emphasis on family and team collaboration.
- Commitment to moral integrity and honesty.
- Keen attention to detail.
- Flexibility in accommodating varied working schedules.
- Exceptional team player.
- Steadfast commitment to moral integrity and honesty.
- Ability to perform effectively in high-pressure situations.

**SPECIAL CONDITIONS OF EMPLOYMENT**:

- Be able to work extended hours and or Participate in on-call rotations to provide after-hours support for critical issues and ensure continuous availability of IT services.
- 100% on site
- Base Salary: $2´500.000
- Schedules of 46 hours, Monday to Saturday

  • IT Support Technician

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Support Technician

    hace 4 meses

    Bogotá, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Desktop Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Everise A tiempo completo

    Company OverviewElevate customer experiences with Everise, a global experience company that prioritizes people-first, diversity, and innovation. Our 4.6/5 Glassdoor rating and Best Place to Work awards reflect our commitment to culture and diversity. With 13 global centers and a robust work-from-home program, we celebrate unique strengths and...

  • Desktop Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    Desktop Support TechnicianAbout the Role:Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will play a crucial role in ensuring the smooth operation of our desktop infrastructure.Key Responsibilities:Install, configure, and support desktops,...

  • IT Desktop Support Specialist

    hace 3 días

    Bogotá, Colombia Everise A tiempo completo

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Desktop Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    About Traffic TechTraffic Tech is a leading logistics company that provides innovative solutions for moving freight by land, sea, and air. With a global presence and a team of experts, we strive to deliver exceptional service to our clients.Job DescriptionWe are seeking an entry-level Desktop Support Technician to join our team in Bogota, Colombia. As a...

  • Desktop Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    About the Role:Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will play a crucial role in ensuring the smooth operation of our desktop infrastructure.Key Responsibilities:Install, configure, and support desktops, laptops, and printer hardware and...

  • Desktop Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests...

  • Desktop Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job OpportunityAt Excis Compliance ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests from...

  • Desktop Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    About the Role:Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will play a crucial role in ensuring the smooth operation of our desktop infrastructure.Key Responsibilities:Install, configure, and support desktops, laptops, and printer hardware and...

  • Desktop Support Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job OpportunityAt Excis Compliance ltd, we are seeking a skilled Desktop Support Specialist to join our team. In this role, you will provide top-notch technical support to our users, ensuring seamless operation of desktop systems and applications. Your expertise will be invaluable in maintaining our IT infrastructure and delivering exceptional service to our...

  • Lead Desktop Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia 2K A tiempo completo

    Job Title: Lead Desktop Support EngineerWe are seeking a highly skilled and experienced Lead Desktop Support Engineer to join our team at 2K. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our desktop infrastructure.Responsibilities:Develop and...

  • IT Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    About the RoleGensler is seeking a highly skilled IT Support Technician to join our team. As a key member of our IT department, you will provide first-line response to end-user incidents and ensure seamless support for our employees.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and serversAssist with troubleshooting and...

  • Desktop Support Analyst

    hace 3 días

    Bogotá, Colombia Cognizant A tiempo completo

    Apply your talent and skills to help leading companies improve everyday life. What you’ll do As a Desktop Support Analyst, you will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling. Key Responsibilities ...

  • Lead Desktop Support Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo

    Job Title: Lead Desktop Support EngineerWe are seeking a highly skilled and experienced Lead Desktop Support Engineer to join our IT team at Electronic Arts Inc. in Bogota, Colombia.About the Role:The successful candidate will be responsible for leading our Desktop Support team, ensuring the onboarding experience aligns with EA IT global standards, and...

  • Lead Desktop Support Engineer

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo

    Job Title: Lead Desktop Support EngineerWe are seeking a highly skilled and experienced Lead Desktop Support Engineer to join our IT team at Electronic Arts Inc. in Bogota, Colombia.About the Role:The successful candidate will be responsible for leading our desktop support team, ensuring the onboarding experience aligns with EA IT global standards, and...

  • Desktop Support Analyst I

    hace 4 semanas

    Bogotá, Colombia TELEPERFORMANCE COLOMBIA S.A.S A tiempo completo

    Descripción general Teleperformance está en la búsqueda de un Desktop Support Analyst encargado de asegurar el cumplimiento y gestión de servicio de soporte de las incidencias, solicitudes y requerimientos que ingresan a través del Centro de atención de la Vicepresidencia de IT (Service Now, correo y llamada), brindando soporte de primer y segundo...

  • Lead Desktop Support Engineer

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo

    We are the IT team that supports AAA game development in a collaborative environment at Electronic Arts Inc. studios. As a Lead Desktop Support Engineer, you will report to our IT Manager and be responsible for ensuring the onboarding experience aligns with EA IT global standards.ResponsibilitiesCollaborate with the Desktop Support Engineering team to...

  • Desktop Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Cognizant A tiempo completo

    As a Desktop Support Analyst at Cognizant, you will play a crucial role in ensuring the smooth operation of our clients' desktop environments.Key Responsibilities:Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.Advanced troubleshooting capabilities to identify the root cause of the incident...

  • Tool Technician I

    hace 2 semanas

    Cundinamarca, Colombia Halliburton Energy Services A tiempo completo

    Job SummaryWe are seeking a skilled and motivated Tool Technician I to join our team at Halliburton Energy Services. As a key member of our operations team, you will be responsible for performing maintenance functions, assembling and disassembling down-hole tools and equipment, and ensuring compliance with safety and environmental regulations.Key...