Employee Relations Case Manager

hace 4 meses

Bogotá Cundinamarca, Colombia British Council A tiempo completo

Employee Relations Case Manager

**Date**:2 Sep 2024

**Location**: Bogota, Americas, CO

Bogota, Americas, CO

Medellin, Americas, CO

Bogota, Americas, CO

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Pay Band **- 8

**Contract Type **- Indefinite

**Location - Colombia**

**Closing date - **Monday 16th September 2024 at 23:59 UK time

**There is no relocation or sponsorship support.**

**About the role**:
The Global ER function provides professional and expert advice and support in the management of employee relations issues including the ER implications of change projects, redundancy, grievances, appeals, disciplinary matters and bullying and harassment.

The ER Case Managers play a key role in the successful management of our global ER casework agenda. Operating in line with our global polices, and local legislation, the ER Case Manager will be responsible for end-to-end case management for a range of cases identified to be either sensitive or complex and will also be required to support and advise informal resolution and undertake investigations as required in support of issues in any of the countries in which we operate.

**Main Responsibilities**
- Working effectively as part of a wider global ER casework team.
- Providing a level of rigour, assurance, and consistency of approach in the management and support of cases.
- Ensuring all essential documentation related to cases is stored in a central archive and in accordance with the set of standards and protocols (naming conventions etc) established.
- Managing cases effectively, considering legal implications, and escalating as necessary
- Supporting and advising on informal resolution.
- Undertaking investigations.
- Driving timely resolution of all matters.
- Coaching and developing line management capability in employee relations matters, with a strong focus on informal resolution.
- Providing advice and clarification to the Advisory hubs on ER policies relating to disputes and dispute resolution.
- Providing insights and learnings from cases managed.
- A focus on continuous improvement.

***

**Minimum/essential requirements**
- Experience of advising on and supporting the management a range of complex employee relations cases.
- Proven experience of successful stakeholder management. Strong interpersonal skills and ability to challenge constructively and influence.
- Experience of undertaking complex employee relations investigations and report writing. Ability to write and present well thought through information clearly and concisely.
- Experience of working with and managing internal and external legal team relationships
- Experience of informal resolution
- Ability to demonstrate cultural sensitivity
- Ability to plan workload, meet deadlines, and hold others to account
- Ability to provide insight and analysis
- Ability to deliver with rigour and pace
- Ability to work with competing priorities and requirements

***

**Desirable**
- Management of employee relations cases in a large, international organisation

**Language Requirements**

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

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