Customer Care Representative

hace 6 meses


Colombia LiveVox A tiempo completo

Customer Care Representative

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia, and Bangalore, India.

We are looking for best-in-class product education professionals to help us take our training delivery to the next level.

The Customer Care Representative role is designed to be a customer-facing position, providing front-line communication for all client inquiries. This position is designed to provide best-in-class customer service, focusing on quick resolution through proper delegation. Attention to detail and excellent communication skills are a must, as well as the ability to collaborate and work with other LiveVox teams daily.

Responsibilities & Impact

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions:

- Reply to customer inquiries in a timely and courteous manner with accurate and up-to-date information
- Build troubleshooting tickets through our in-house Customer Relationship Management (CRM) software
- Possess the ability to think critically and meet deadlines
- Work with executive-level employees (both internally and externally) in order to set expectations and provide feedback
- Understand when to engage with higher-tier resources in order to resolve a problem
- Learn LiveVox technology, policies, and procedures in a timely manner and be able to demonstrate this knowledge at will
- Identify and triage technical and non-technical problems in a professional manner to ensure that our customers reach their proper destination
- Utilize available resources to further personal product knowledge, as well as share with customer base
- Flexibility to work outside of standard work hours (weekends and holidays)

Required Education and Experience
- Bachelor’s Degree in a business-related discipline (will consider relevant educational background or experience in lieu of degree)
- Team player
- Passion for assisting customer needs
- Ability to maintain a positive and professional attitude at all times
- Ability to multitask
- Salesforce/Jira experience preferred
- Excellent written and spoken communication skills
- Ability to learn proprietary software
- Completion of a three-week LiveVox-sponsored training program, culminating in a product demonstration of this job.

Preferred Experience
- 1+ years of customer service experience
- 1+ years of experience within the SaaS Industry

Supervisory Responsibility

This position will not have any direct supervisory responsibilities.

Work Environment

All LiveVox jobs are currently 'Work From Home' until further notice due to the pandemic. Our offices are currently available for teammates who live near and wish to work in the office, following distancing protocols. This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Position Type/Expected Hours of Work

This position has the potential to require long hours and some weekend work.

Travel

Travel may be required, primarily local and during the business day, although some projects or conferences may require out-of-the-area and overnight travel.

Important Facts about LiveVox as an Employer

LiveVox is proud to be an equal opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. We're always looking to bring smart, talented people with diverse backgrounds, interests, and experiences to join our team. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.



  • Colombia Amarok A tiempo completo

    About UsAt Amarok, we're recognized as one of the Best Places to Work in South Carolina. Our unique multi-layered perimeter security system has stopped theft and other criminal activity by guarding our customers' property and assets 24/7/365. Over 5,000 commercial and industrial properties across North America trust The Electric Guard Dog to keep their...


  • Colombia The Functionary A tiempo completo

    **Please read all the information carefully.** **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support...


  • Colombia Movate Technologies Services Limited A tiempo completo

    Job Title: Customer Service RepresentativeA career opportunity has arisen at Movate Technologies Services Limited for a skilled Customer Service Representative to join our team. We are seeking an individual with excellent communication skills, analytical and problem-solving abilities, and a strong passion for delivering exceptional customer experiences.We...


  • Colombia Tradebuilder Inc A tiempo completo

    Join Our Team as a Customer Service Representative! Are you a bilingual superstar with a passion for providing top-notch customer service? Do you thrive in a dynamic environment where you can utilize your language skills to make a difference? If so, we want YOU to be a part of our team as a Customer Service Representative! Position: Customer Service...

  • Supervisor, Customer Care

    hace 2 semanas


    Colombia Crate and Barrel A tiempo completo

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...


  • Ubicación Todo Colombia, Bogotá Torre AI A tiempo completo

    **Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation: USD 3 - 5/hour. Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...


  • Colombia Assistantly A tiempo completo

    At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential. **Be part of our dynamic community and make a real impact on our clients' success....


  • Colombia Magic, Inc A tiempo completo

    Role OverviewWe are seeking a proactive and service-oriented Customer Service Representative to join our Magic, Inc. team. This is a full-time live chat customer support position that requires interacting with customers via computer and paying close attention to details.


  • Colombia Movate Technologies Services Limited A tiempo completo

    Job title: Customer Care Specialist Work Location: Colombia Experience: 6 months + Education Qualification: High School No of openings: 12 Roles and Responsibilities: Answers inbound phone calls, chat, and emails from customers, quickly assesses customer needs, and proactively provides solutions with a high degree of accuracy. Provides...


  • Colombia RVStaffing A tiempo completo

    **RedValley**, the fast-growing company in Medellín, is looking for a talented, and strategic, _ **Patient Coordinator**_ to join **Loop Medical Center**. We have partnered with an Interventional Pain, Vein, and Arthritis Management Clinic in Chicago, Illinois. The care team at Loop Medical Center prioritizes patients, listening to their stories and working...


  • Colombia Magic, Inc A tiempo completo

    About This OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our virtual support team, you will be responsible for providing exceptional customer service through live chat, ensuring timely and professional resolution of customer inquiries and issues.


  • Colombia Movate Technologies Services Limited A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Movate Technologies Services Limited. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional...


  • Colombia Phoenix Home Care & Hospice A tiempo completo

    Job SummaryWe are seeking a compassionate and skilled LPN or RN to join our In-Home nursing team at Phoenix Home Care & Hospice. As a home health nurse, you will provide high-quality care and support to our clients in the comfort of their own homes.About the RoleProvide basic patient care, including taking vitals, managing medications, and performing monthly...


  • Colombia Magic, Inc A tiempo completo

    Customer Support RoleWe are seeking a skilled customer support representative to join our team at Magic, Inc.The ideal candidate will have a strong passion for delivering exceptional customer experiences and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve their issues through live...


  • Colombia SuperStaff A tiempo completo

    We are looking for Customer Service Representatives to answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated...

  • LPN or RN Home Care

    hace 1 mes


    Colombia Phoenix Home Care & Hospice A tiempo completo

    In Home LPN or RN Part Time, Weekday Visits Columbia, MO and surrounding areas $25-$35 per visit Phoenix Home Care & Hospice is a mission driven company. We are committed to supporting you throughout your journey, assisting you in overcoming the daily obstacles faced in the healthcare industry. We are currently seeking to hire...


  • Colombia Inktel Contact Center Solutions A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers by resolving inquiries related to different restaurants. As a key member of our customer service team, you will play a vital role in ensuring customer...


  • Colombia Wow24-7 Inc. A tiempo completo

    We are seeking a talented Customer Support Representative to join our dynamic team at Wow24-7 Inc.About the RoleThis is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills in Spanish and English. As a key member of our support team, you will be responsible for...


  • Colombia Solvo Global SAS A tiempo completo

    Hello Medellín! At Solvo Global we are looking for customer service representatives for the Isolved campaign to start this same April. On-site Medellín. **Address**:Camacol, Cra 63 # 49 A 31, Piso 9. **Schedule**: Monday to Friday - 8:00 AM - 5:00 PM. **Advanced English required**: C1 Level of study required: At least High School Diploma **Job...


  • Colombia Wow24-7 Inc. A tiempo completo

    Customer Support Representative (Colombia) Our mission goes way beyond making working life simpler; we provide WOW-working opportunities. Begin Your Journey to Excellence – You Could Be the Driving Force Behind Our Team! If you’re ready for a new and exciting journey in customer support, we’re the place to! Why Us? We are an outsourcing company...