IT Service Desk Analyst

hace 5 meses

Bogota, Colombia Kaplan A tiempo completo

Job Description

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our Global IT team, based in our Bogota office. In this pivotal role, you will tackle IT issues of varying complexities across a broad range of systems, providing both first and second-line support for onsite staff and international remote teams. As a team leader, you will guide a small group while collaborating closely with the global IT team. Reporting to the regional service desk manager for the NSAM region, you will play a crucial role in enhancing and maintaining our IT operations within a diverse business environment.

Key responsibilities include, but are not limited to:
- Leading the Bogota-based IT Service Desk function, aligning with the Global IT Service Desk’s strategic vision to foster a collaborative and efficient work environment.- Providing on-site and remote comprehensive IT support, including incident resolution and service requests, and ensuring compliance with SLAs.-
- Managing Microsoft 365 administration and working with the relevant sysadmin teams.- Contributing to IT projects, including preventive maintenance and system upgrades, ensuring alignment with global IT strategies.- Promoting and adhering to IT governance standards, including GDPR and Sarbanes-Oxley compliance.- Managing local vendor relationships with guidance from the IT management team.- Monitoring and maintaining all onsite technology, including AV systems, to proactively detect potential issues and limit downtime.- Monitor and maintain the performance, security, and availability of IT systems and networks.- Contributing regularly to our ITSM Knowledge Base to enhance our customers’ self-help experience and foster knowledge sharing across the Global Service Desk.

Minimum Qualifications:
- Bachelor's degree in computer science, information technology, or related field, or equivalent work experience.- Proficient in both English and Spanish, with strong reading, writing, and speaking skills in both languages.- At least 3 years of experience in IT support roles, with a demonstrated ability to lead teams.- Strong technical proficiency supporting Windows 10/11, Mac OS X, Android & iOS operating systems.- Strong knowledge and experience with networking technologies, such as TCP/IP, LAN, WAN, Wi-Fi, VPN, DHCP, DNS, ARP, and ICMP protocols, with proven ability to perform network troubleshooting.- In-depth knowledge of Microsoft 365, Azure and on-prem AD administration and troubleshooting.

Behavioural skills:
- Good Clear Communication- Collaboration- Open to Change- Team Working- Dynamic- Fast learner- Good problem solving

Preferred Qualifications:
- ITIL v4 Foundation Certification- Microsoft Intune Fundamentals Training- CCNA/ ICND certifications or training

On Site - Bogotá D.C.

From 8 am - 5 pm

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Business Systems Operations & Support

  • IT Service Desk Team Lead

    hace 5 meses

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Boost Your Career: Discover the Top 3 Reasons Why Leading Our IT Service Desk Team is the Dream Opportunity!** Are you ready to redefine your professional journey? Join our dynamic team as...

  • IT Service Desk Shift Lead

    hace 5 meses

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Elevate Your Career with Emapta: Where Innovation Meets Opportunity** Experience the pinnacle of outsourcing success with Emapta. Boasting over a decade of industry mastery across six...

  • Service Desk Lead

    hace 6 meses

    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Technician

    hace 6 meses

    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Technician

    hace 5 meses

    Bogota, Colombia Kaplan A tiempo completo

    Job Title Service Desk Technician **Job Description**: We are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite staff as well...

  • Senior Service Desk Technician

    hace 5 meses

    Bogota, Colombia ConvaTec A tiempo completo

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior Service Desk Technician, and you’ll do the same. **About the Role** As a Senior Service Desk...

  • Senior Service Desk Technician

    hace 5 meses

    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • IT Service Desk Analyst Level 2

    hace 5 meses

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Revolutionize Your Career with Global Opportunities in Outsourcing Excellence** Emapta isn't just another outsourcing solution provider—it's a revolutionary force in the industry....

  • Service Desk Agent

    hace 5 meses

    Bogota, Colombia Global People A tiempo completo

    Our Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. At Global People we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your...

  • Knowledge Management y Service Desk

    hace 5 meses

    Bogota, Colombia SERVICIOS LATAN A tiempo completo

    Servicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network. Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en...

  • Desk Analyst

    hace 5 meses

    Bogota, Colombia The Bridge Social A tiempo completo

    **Descripción**: **Somos The Bridge** The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío? **La...

  • Agente de Service Desk

    hace 5 meses

    Bogota, Colombia SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • Agente de Service Desk

    hace 5 meses

    Bogota, Colombia SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • Agente de Service Desk

    hace 2 meses

    Bogota, Colombia SONDA IT A tiempo completo

    **Vive la experiência SONDA****¡Aquí transformas tu carrera!****¿Por qué ser parte de SONDA?**Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En SONDA...

  • Agente de Service Desk

    hace 5 meses

    Bogota, Colombia SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • Front Desk Supervisor

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Agente de Service Desk

    hace 5 meses

    Bogota, Colombia SONDA IT A tiempo completo

    **Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...

  • Service Desk Agent-15

    hace 6 meses

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Service Desk Agent-13

    hace 1 mes

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos!¿Quieres saber por qué Rappi?- ️ VEMOS OPORTUNIDADES donde otros ven problemas;- ️ VEMOS CERCANIA donde otros ven distancia;- ️ VEMOS ADRENALINA donde otros ven...