Service Desk Supervisor

hace 3 semanas


Bogota, Colombia Rappi A tiempo completo

It is time for you to join us to show the world that we are the company that is coming to change paradigms, where we revolutionize hours, minutes and seconds.

Because in Rappi

WE SEE OPPORTUNITIES where others see problems.

WE SEE CLOSENESS where others see distance.

WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities regardless of gender, race, sexual orientation, religion, nationality, age, disability, training or experience.

We are waiting for you

Misión del puesto

Lead the service desk team, tracking key performance indicators of service desk agents and develop then and monitor compliance with operational policies and the progress of administrative tasks.

Roles and responsibilities
- Supervise, coach and develop the team of Service Desk,
- Analyze and report on performance
- Monitor and identify findings on underperforming service desk agents and recurring areas for improvement to manage an effective individual or targeted action plan
- Provide timely and effective feedback to service advisors, emphasizing compliance with the Rappi Service Culture and reinforcing the areas for improvement identified
- Implement processes to reduce costs
- Monitor and follow up on the indicators of control of service, resolution and customer satisfaction of Rappi products and services.
- Hold periodic meetings with the different monitored areas in order to guarantee compliance with the KPIs.

Additional Information
- 1-year experience as a Contact Center operations supervisor in Outbound and Chat campaigns
- Ability to analyze and search for information
- Basic knowledge of SQL(queries)
- Telephone Skills in Contact Center
- Management of operational personnel in Contact Center
- Knowledge of indicators of Contact Center
- Intermediate Excel handling
- Bilingual preference

Worker type:
Regular

Work Model:


  • Front Desk Supervisor

    hace 2 meses


    Bogota, Colombia Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...

  • Front Desk Supervisor

    hace 3 meses


    Bogota, Colombia Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    hace 3 meses


    Bogota, Colombia Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Service Desk Lead

    hace 4 semanas


    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk

    hace 4 días


    Bogota, Colombia Netlogistik A tiempo completo

    _**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_ Escolaridad: Ing. en sistemas o carreras a fin (concluida) Experiência: Al menos 1 año atendiendo clientes...


  • Bogota, Colombia ConvaTec A tiempo completo

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior Service Desk Technician, and you’ll do the same. **About the Role** As a Senior Service Desk...


  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Technician

    hace 4 semanas


    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Agent

    hace 1 día


    Bogota, Colombia Global People A tiempo completo

    Our Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. At Global People we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your...

  • Service Desk Technician

    hace 2 semanas


    Bogota, Colombia Kaplan A tiempo completo

    Job Title Service Desk Technician **Job Description**: We are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite staff as well...

  • IT Service Desk Team Lead

    hace 3 semanas


    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Boost Your Career: Discover the Top 3 Reasons Why Leading Our IT Service Desk Team is the Dream Opportunity!** Are you ready to redefine your professional journey? Join our dynamic team as...


  • Bogota, Colombia SERVICIOS LATAN A tiempo completo

    Servicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network. Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en...

  • IT Service Desk Analyst

    hace 3 semanas


    Bogota, Colombia Kaplan A tiempo completo

    Job Description We are seeking a highly skilled and motivated IT Service Desk Analyst to join our Global IT team, based in our Bogota office. In this pivotal role, you will tackle IT issues of varying complexities across a broad range of systems, providing both first and second-line support for onsite staff and international remote teams. As a team leader,...


  • Bogota, Colombia B. Braun Business Services S.A.S. A tiempo completo

    Responsible for the provision of competent, service-oriented support to end users as primary point of contact for the internal company Service and Support Desk. **Duties and responsibilities**: - Fulfill Service Requests from end users according to defined procedures. - Document client issues in our call tracking system. - Provide friendly, courteous, and...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Service Desk Technician

    hace 3 semanas


    Bogota, Colombia Kaplan A tiempo completo

    Job Title Service Desk Technician **Job Description**: Key job responsibilities include, but not limited to: - Provide escalated technical support to the Service Desk- Collaborate with IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes- ork with team members and decision makers to...

  • Service Desk, Ssr Analyst

    hace 3 semanas


    Bogota, Colombia Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a** Service Desk Analyst** to join our Team! You will be the key person for solving any technical...

  • Service Desk Agent-15

    hace 4 semanas


    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...