Desk Analyst

hace 2 semanas


Bogota, Colombia The Bridge Social A tiempo completo

**Descripción**:
**Somos The Bridge**

The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío?

**La Posición**

Estamos buscando al próximo cambio de juego que se una al equipo como Desk Analyst. Trabajarás presencial, debes estar ubicado en Colombia.

**Requisitos**: ‍
- ️** ¿Quién eres?**

Buscamos una persona que quiera ser el protagonista de su carrera y que quiera generar impactos positivos y transformaciones a su alrededor
- Experiência profesional mínima de 2 años como Agente de mesa de servicos.
- Conocimiento de herramientas de gestión ejemplo: Aranda/ Service Manager.
- Conocimiento atencion de llamadas, correo y portal web, herramienta de gestión
- Certificacion Itil v3 o v4

**Responsabilidades**:

- Atención remota presentadas por los usuarios internos de la compañia.
- Atender de manera oportuna las solicitudes, incidentes y requerimientos reportados.
- Categorizar, priorizar, hacer seguimiento y documentar todas las solicitudes, incidentes y requerimientos creados.
- Realizar una evaluación inicial, un intento de solución en forma remota o escalamiento, basándose en los níveles de servicio acordados y parametrizados en la herramienta Aranda, según lo solicitado por la compañia.
- Asignar o escalar las diferentes solicitudes de servicio que no pudieron ser solucionadas.
- Prestar soporte técnico a usuario final en sistema operativo, herramientas ofimáticas, hardware y los demás aplicativos.
- Recibir, registrar, atender, brindar soporte y solucionar las solicitudes, incidentes y requerimientos que ingresan a través de los canales establecidos (correo electrónico, web, telefónico y chat)

Nuestros Beneficios para Ti

Contrato a termino indefinido

Medicina prepagada Bono de celular e internet Bono de alimentacion Induccion del cargo y capacitación inicial completa.
- Plan carrera

**Nuestra postura**
- Apoyamos entornos multiculturales. Para nosotros, lo más importante son tus valores y el conocimiento y el potencial que tienes.
- Apoyamos al 100% a todos los géneros, etnias, religiones, habilidades y talentos, la diversidad nos permite desarrollar grandes proyectos.
- Nos preocupamos por ti, serás parte de nuestra familia

NOTA: Somos conscientes de tu tiempo, el proceso irá tan rápido mientras estés comprometido

Estamos ansiosos por conocerte


  • Deal Desk Analyst

    hace 3 semanas


    Bogota, Colombia Placer.ai A tiempo completo

    **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...

  • Analyst Deal Desk

    hace 2 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    **Job Description** About This Job** The Deal Desk is part of the Global Pricing & Contracts team within NIQ Revenue Office. You will be a key support and driver of growth in NielsenIQ’s global Pricing practice. You will work closely with NIQ Sales on the proposed price and terms of client deals. Deal Desk associates will develop strategy and deals for...

  • IT Service Desk Analyst

    hace 3 semanas


    Bogota, Colombia Kaplan A tiempo completo

    Job Description We are seeking a highly skilled and motivated IT Service Desk Analyst to join our Global IT team, based in our Bogota office. In this pivotal role, you will tackle IT issues of varying complexities across a broad range of systems, providing both first and second-line support for onsite staff and international remote teams. As a team leader,...

  • Service Desk, Ssr Analyst

    hace 3 semanas


    Bogota, Colombia Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a** Service Desk Analyst** to join our Team! You will be the key person for solving any technical...

  • Sr Analyst Deal Desk

    hace 2 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    The Deal Desk is part of the Global Pricing & Contracts team within NIQ Revenue Office. You will be a key support and driver of growth in NielsenIQ’s global Pricing practice. You will work closely with NIQ Sales on the proposed price and terms of client deals. Deal Desk associates will develop strategy and deals for global account renewals serving as the...

  • Help Desk Analyst L1

    hace 3 semanas


    Bogota, Colombia Informática y Tecnología Stefanini S.A. A tiempo completo

    Descripción de la oferta - ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera!- Stefanini necesita**: - **Help Desk Analyst L1****: - Presencial - Bogotá** ¿Por qué te elegiremos? ¡Porque los desafíos que...

  • Service Desk Analyst

    hace 3 días


    Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...

  • Service Desk Analyst

    hace 3 semanas


    Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Training** services. We have been impacting the world **since 2018** and we want to keep pushing...

  • Service Desk Analyst

    hace 7 días


    Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...

  • Post Deployment

    hace 3 semanas


    Bogota, Colombia Vivo Consulting A tiempo completo

    VIVO CONSULTING (VIVO) es un VAR de compras líder y un socio de entrega para las aplicaciones de compras de SAP Ariba. SAP ha reconocido a Vivo como Premier LATAM Ariba Partner y es reconocido como SAP Gold Partner. Tenemos presencia regional con operaciones en México, Centroamérica, Colombia y Brasil y trabajamos con múltiples industrias verticales....


  • Bogota, Colombia B. Braun Business Services S.A.S. A tiempo completo

    Responsible for the provision of competent, service-oriented support to end users as primary point of contact for the internal company Service and Support Desk. **Duties and responsibilities**: - Fulfill Service Requests from end users according to defined procedures. - Document client issues in our call tracking system. - Provide friendly, courteous, and...

  • IT Help Desk

    hace 3 semanas


    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Job Title: - IT Help Desk- Location: - Bogotá, Colombia- Category: - Information Technology- Experience: - Entry-Level**Job Description**: Description **_We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies"_** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time...

  • Junior Pricing Analyst

    hace 2 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description The Deal Desk serves as the trusted advisor to the Sales team on deal structure and quoting, advises the team on alternative contract options and value propositioning to help drive deal closure and profitable revenue growth. The Jr Pricing Analyst will help ensure process and record keeping compliance, act as the approver for...


  • Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...


  • Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...

  • IT Help Desk

    hace 4 días


    Bogota, Colombia Charger Logistics Inc A tiempo completo

    **_We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies"_** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled...

  • Deal Desk Analyst

    hace 4 días


    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Elevate Your Career with Emapta: Where Innovation Meets Opportunity** Experience the pinnacle of outsourcing success with Emapta. Boasting over a decade of industry mastery across six...


  • Bogota, Colombia Dentsu A tiempo completo

    En **dentsu **estamos en la búsqueda de **Technology Operations Analyst** El propósito de este rol es brindar servicios de soporte técnico a los clientes internos que les permita optimizar su productividad. La función está muy centrada en el cliente y garantiza que los problemas se gestionen, prioricen y resuelvan dentro de los níveles de servicio...

  • Process Analyst

    hace 3 semanas


    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...