![The Bridge Social](https://media.trabajo.org/img/noimg.jpg)
Desk Analyst
hace 2 semanas
**Descripción**:
**Somos The Bridge**
The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío?
**La Posición**
Estamos buscando al próximo cambio de juego que se una al equipo como Desk Analyst. Trabajarás presencial, debes estar ubicado en Colombia.
**Requisitos**:
- ️** ¿Quién eres?**
Buscamos una persona que quiera ser el protagonista de su carrera y que quiera generar impactos positivos y transformaciones a su alrededor
- Experiência profesional mínima de 2 años como Agente de mesa de servicos.
- Conocimiento de herramientas de gestión ejemplo: Aranda/ Service Manager.
- Conocimiento atencion de llamadas, correo y portal web, herramienta de gestión
- Certificacion Itil v3 o v4
**Responsabilidades**:
- Atención remota presentadas por los usuarios internos de la compañia.
- Atender de manera oportuna las solicitudes, incidentes y requerimientos reportados.
- Categorizar, priorizar, hacer seguimiento y documentar todas las solicitudes, incidentes y requerimientos creados.
- Realizar una evaluación inicial, un intento de solución en forma remota o escalamiento, basándose en los níveles de servicio acordados y parametrizados en la herramienta Aranda, según lo solicitado por la compañia.
- Asignar o escalar las diferentes solicitudes de servicio que no pudieron ser solucionadas.
- Prestar soporte técnico a usuario final en sistema operativo, herramientas ofimáticas, hardware y los demás aplicativos.
- Recibir, registrar, atender, brindar soporte y solucionar las solicitudes, incidentes y requerimientos que ingresan a través de los canales establecidos (correo electrónico, web, telefónico y chat)
Nuestros Beneficios para Ti
Contrato a termino indefinido
Medicina prepagada Bono de celular e internet Bono de alimentacion Induccion del cargo y capacitación inicial completa.
- Plan carrera
**Nuestra postura**
- Apoyamos entornos multiculturales. Para nosotros, lo más importante son tus valores y el conocimiento y el potencial que tienes.
- Apoyamos al 100% a todos los géneros, etnias, religiones, habilidades y talentos, la diversidad nos permite desarrollar grandes proyectos.
- Nos preocupamos por ti, serás parte de nuestra familia
NOTA: Somos conscientes de tu tiempo, el proceso irá tan rápido mientras estés comprometido
Estamos ansiosos por conocerte
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