Service Desk Agent-15

hace 4 semanas

Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
The Service Desk Agent belongs to a specialized squad that supports the operation in back office activities through a ticketing system. The role is responsible for solving all tickets/requests, following the defined process for each workflow, comply with the agreed service level agreement and answer for additional requests made by the cell Leader.

Como parte de Rappi, serás responsable de:
- Respond to tickets/requests in a timely and efficient manner- Follow established processes and procedures for each workflow- Ensure that all requests are completed within the agreed service level agreement- Resolve technical issues and escalate complex problems to the appropriate team- Maintain accurate and up-to-date records of all interactions- Provide exceptional customer service and communicate effectively with clients- Respond to additional requests made by the cell leader

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?
- Minimum work experience of 6 months in a call center with focus in customer service
- Ability to analyze and search for information
- Ease of communication
- Capacity for teamwork
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Knowledge of IT support and customer service principles
- Familiarity with ticket management systems
- Ability to multitask and prioritize workload
- Basic knowledge of SQL(queries) - desired

Tipo Empleador:
Contractor

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_

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