IT Helpdesk Supervisor

hace 7 días

Bogotá, Colombia Ultimate Jet Vacation A tiempo completo

**Role Mission**:
To provide seamless, solution-oriented IT support that ensures smooth operations for the company users. The **IT Help Desk Supervisor** will take ownership of the company’s IT infrastructure, foster effective collaboration with external network partners, and empower employees with reliable tools and systems to succeed.

**Who Are We**:
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?
- UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
- We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
- We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
- We offer an experience-centered service based on passion, expertise, integrity
- and attention to detail.
- We are willing to do the hard work in order to see our clients shine.

**You Will**:

- Manage the ticketing system to deliver efficient, solution-driven support for IT and service desk issues, catering to both onsite and remote users.
- Act as the primary liaison with the company’s network infrastructure partner, ensuring clear communication, timely completion of projects, and effective task delegation.
- Oversee inventory management processes, keeping systems and records current and accurate.
- Configure, set up, and test devices for new and existing users, ensuring readiness and optimal performance.
- Lead and conduct comprehensive IT onboarding for all new hires, focusing on a smooth introduction to the company’s technology.
- Serve as the go-to expert for the company’s tech stack, including Google Workspace, Front, Zoom, and HubSpot, troubleshooting and providing training as needed.
- Leverage VPN knowledge to troubleshoot and resolve connectivity issues, ensuring secure access for remote users.
- Lead security-focused service desk operations while championing organization-wide security awareness.
- Manage the IT helpdesk to deliver exceptional service and ensure operational efficiency across all departments.

**You Have**:

- Proven experience in IT support or help desk supervision, with a strong focus on delivering solutions and exceptional customer service.
- Experience acting as a liaison with external network partners, ensuring effective collaboration and timely project execution.
- Strong knowledge of VPN technologies, including setup, troubleshooting, and secure remote access.
- Experience with Google Workspace administration and familiarity with third-party platforms such as Gmail, Front, Zoom, and HubSpot is preferred.
- A proactive, solution-oriented mindset, with the ability to anticipate and resolve issues efficiently.
- Excellent organizational skills, with experience managing IT inventory and systems updates.
- Experience with ticketing systems, prioritizing, resolving, and tracking IT issues effectively.
- Advanced English speaking and writing skills, with excellent communication and interpersonal abilities to support users with varying levels of technical proficiency.

**Personal Effectiveness**:

- You prioritize solutions and demonstrate a strong work ethic, aiming for efficient and effective problem resolution.
- You take pride in identifying IT challenges, resolving system discrepancies, and offering solutions that enhance business processes.
- You collaborate seamlessly with team members, maintain positive relationships with internal stakeholders, and act as a reliable liaison with external partners.
- You contribute to the company’s objectives by maintaining a deadline-driven, detail-oriented approach to IT operations.
- You remain adaptable and proactive, ensuring the company’s technology infrastructure supports business success.

**Benefits**:

- The opportunity to work with a highly driven team of professionals in the luxury travel industry.
- Bimonthly payments in USD currency
- Unlimited Vacation Time after 1 year.
- Work from the comfort of your own home
- Technical-Equipment provided

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