IT Help Desk Engineer

hace 2 semanas

Bogotá Cundinamarca, Colombia Arrise A tiempo completo

**Description**

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

**What you would be doing**:
You’ll have ownership of user problems and follow up on the status on behalf of the user and communicate progress in a timely manner. Throughout this, you will maintain a high degree of customer service for all support queries and adhere to all service management principles.

**Responsibilities**:

- Infrastructure support and maintenance — Active Directory, Office 365, Exchange Online, SharePoint Online, Intune, local area network
- Support of IT purchases and maintain an inventory of IT assets and equipment
- Log all requests in Jira
- Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Publishing support documentation to assist staff with requests for information & provide staff training if required
- Arrange for external technical support where problems cannot be resolved in house

**Requirements**:

- Fluent in Spanish and English
- Proven experience as a HelpDesk, System Administrator or similar role
- Strong skills with Office 365, AD Users and Computers are mandatory, PowerShell is a plus
- Windows, MacOS, iOS experience
- Experience with networks (LAN, WAN), routers & switches
- Familiarity with various operating systems and platforms
- Excellent communication and collaboration skills
- Well-organized and problem-solving ability
- Proactivity and ability to work in a fully remote environment
- Adaptability and flexibility

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