Technical IT Lead for AAA Game Development

hace 4 horas


Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completo
Lead Desktop Support Engineer

We are seeking a highly skilled Technical IT Lead to join our team in Bogota, Colombia.

About Us

Electronic Arts is a global team of creators, storytellers, technologists, and innovators. We believe amazing games and experiences start with diverse teams that serve players and communities worldwide.

Job Description

This role will be responsible for ensuring the onboarding experience aligns with EA's global standards. You will collaborate with the desktop support engineering team to provide Tier 1-3 IT support for employees and identify challenges/opportunities for technical solutions through automation, scripting, and best practices.

Responsibilities:

  • Develop tools and scripts to assist with routine and complex maintenance tasks within the Endpoint/Desktop Engineering space.
  • Serve as the first escalation point to the internal IT team and resolve complex technical issues in your field of expertise.
  • Guide communication between Team members, Site IT, and Global IT Functions.
  • Manage incident response, tracking, resolving, and root cause analysis to prevent reoccurring issues following Service Level Agreements and Key Performance Indicators (KPI).
  • Prioritize and manage multiple projects simultaneously.

Requirements:

  • Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • 5+ years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
  • 2+ years of experience in an IT senior and leadership role.
  • Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment applying ConfigMgr, JAMF (Casper), and other system management tools.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, and network hardware.
  • Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow).
  • Customer Support – A desire to help end-users get what they need to do their jobs effectively.

Benefits

  • Health Benefits - Medical insurance, dental insurance, life insurance, global fitness benefit ($500 USD per year), and mental wellbeing plan.
  • Professional Development - Training and development programs, opportunities for career advancement, and tuition reimbursement.
  • Work-Life Balance - 15 vacation days, paid holiday closure, and paid sick leave.
  • Meaningful Work - Opportunity to directly contribute to the development of EA titles.
  • Additional Perks - Meal card ($400,000 COP per month), game credits, and console reimbursement program.
  • Work Environment - New office space in the heart of Salitre, inclusive work culture, and supportive team environment.

Salary: $80,000 - $100,000 USD per annum based on location and experience.


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