IT Helpdesk Administrator

hace 3 meses


Bogotá Cundinamarca, Colombia Nuvei A tiempo completo

**IT HelpDesk Administrator**

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Your Mission**

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to join our fast-growing IT Services team. Reporting to our IT Services Team Leader, you will be supporting the team on providing fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

**Main Duties / Responsibilities**
- Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users’ equipment, software & apps and other peripherals for a flowless users onboarding.
- Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.
- Respond to requests for technical assistance either in person, ticketing system or over the phone
- Troubleshoot system and network problems, diagnose, and solve hardware/software faults
- Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
- Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.
- Ensuring that system records and procedures are accurate and current
- Maintain and track IT Equipment inventory stock to support everyday activities.

**Requirements**:

- At least 2 years of proven experience as an IT technician or similar role
- Experience supporting Windows (must) and MacOS operating systems
- Experience working with ServiceNow.
- IT backend environment understanding (GPO, Single Sign-On, Active directory, O365)
- Ability to work under pressure in a multi-tasking environment

**Benefits**

**Benefits**
- **Private medical insurance**:

- **Connectivity Aid**

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. **_So, please come as you are. We can’t wait to meet you._


  • IT Helpdesk

    hace 4 meses


    Bogotá, Cundinamarca, Colombia WIZELINE A tiempo completo

    **The Company**: Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer's challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in...

  • IT Helpdesk Supervisor

    hace 4 días


    Bogotá, Colombia Ultimate Jet Vacation A tiempo completo

    **Role Mission**: To provide seamless, solution-oriented IT support that ensures smooth operations for the company users. The **IT Help Desk Supervisor** will take ownership of the company’s IT infrastructure, foster effective collaboration with external network partners, and empower employees with reliable tools and systems to succeed. **Who Are...


  • Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    **About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...

  • IT Helpdesk Supervisor

    hace 12 horas


    Bogotá, Colombia Ultimate Jet Vacations A tiempo completo

    This is a remote position, LatAm candidates are welcome to apply. Role Mission: To provide seamless, solution-oriented IT support that ensures smooth operations for the company users. The IT Help Desk Supervisor will take ownership of the company’s IT infrastructure, foster effective collaboration with external network partners, and empower...


  • Bogotá, Bogotá D.E., Colombia Ultimate Jet Vacations A tiempo completo

    IT Helpdesk Supervisor Job OverviewWe are seeking a highly skilled IT Helpdesk Supervisor to join our team at Ultimate Jet Vacations. This is a remote position, and we welcome candidates from Latin America to apply.About the Role:The successful candidate will oversee the ticketing system, ensuring efficient and solution-driven support for IT and service desk...

  • IT Support Specialist

    hace 5 días


    Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completo

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Softwareone. As a key member of our IT department, you will be responsible for providing exceptional technical support to internal users, resolving hardware, software, and system-related issues.Job DescriptionResponsibilities:Provide timely and high-quality technical support to...


  • Bogotá, Cundinamarca, Colombia Cielo A tiempo completo

    **Company Description** Are you ready to accelerate your career? Join Cielo as a** Specialized Talent Administrator & Coordinator!** A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our...


  • Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completo

    Why choose SoftwareOne?We define success by what we deliver for our customers, business, and colleagues.Our employees are driven, agile, and passionate about delivering exceptional customer experiences and results.We foster a culture of empowerment, encouraging teams to thrive in a supportive environment with low ego.Our leaders operate at speed, leading...

  • IT Help Desk Engineer

    hace 4 semanas


    Bogotá, Cundinamarca, Colombia Arrise A tiempo completo

    **Description** ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players...

  • IT Manager Jefe

    hace 1 mes


    Bogotá, Cundinamarca, Colombia VIRTUAL GUARD A tiempo completo

    Responsible for IT team, system administration and configuring IP CCTV Cameras, DVR/NVR and analytics software. The IT System Administrator ensures systems are running smoothly and reliability with maximum performance. Must have experience in computer networking (routers, switches, servers and workstations). **Primary Responsibilities**: - Configure...


  • Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    About UsAt Johnson & Johnson, we are driven by a vision of creating a world where everyone has access to the latest advancements in healthcare. For over 130 years, our company has been at the forefront of medical innovation, delivering solutions that make a meaningful difference in people's lives.The RoleWe are currently seeking a highly skilled Learning...

  • System Administrator

    hace 4 meses


    Bogotá, Cundinamarca, Colombia Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role - As...


  • Bogotá, Cundinamarca, Colombia LecsIT A tiempo completo

    **About Us**: We are a rapidly growing small IT operation based in Indiana, USA, with a decade of experience in serving our customers. As a laid-back yet fast-growing team, we are looking for passionate and driven individuals to join us in expanding our operations. **Qualifications**: - Minimum 2 years of experience as a managed service provider. - Fluent...

  • IT Manager

    hace 1 mes


    Bogotá, Cundinamarca, Colombia Arrise A tiempo completo

    **Description** The IT Infrastructure Manager is responsible for the efficient and secure operation of the organization's technology infrastructure. This role oversees the management, maintenance, and improvement of critical IT systems, including firewalls, routers, switches, servers, and core network services such as DHCP and DNS. The IT Infrastructure...

  • System Administrator

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    We are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. To do this, we...

  • Office Administrator

    hace 4 meses


    Bogotá, Cundinamarca, Colombia IFC Systems Corporation A tiempo completo

    **Office Administrator** **Job #**: - req29357**Organization**: - IFC**Sector**: - Administration/Office Support**Grade**: - GC**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - English, Spanish**Preferred Language(s)**: **Closing Date**: - 9/27/2024 (MM/DD/YYYY)...


  • Bogotá, Cundinamarca, Colombia B. Braun Business Services S.A.S. A tiempo completo

    You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with...


  • Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    We are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. To do this, we...

  • Network Administrator

    hace 7 meses


    Tocancipá, Cundinamarca, Colombia CANPACK A tiempo completo

    CANPACK Group is a global manufacturer of environmentally friendly, modern packaging solutions, supplying top quality primary packaging, on time and wherever needed. The company, headquartered in Krakow (Poland), runs operations in 19 countries and employs nearly 8,000 people worldwide in 29 production sites for aluminum beverage cans, glass bottles, metal...

  • Power BI Administrator

    hace 2 meses


    Bogotá, Cundinamarca, Colombia John Wood Group A tiempo completo

    Wood Colombia is seeking a Systems Engineering, Software Engineering, or Administrative professional with 2-3 years of experience in data management and working with inter-disciplinary teams to support global workforce planning according to the operational and commercial needs of the projects. Work with project and office teams to maintain ongoing data...