IT Helpdesk

hace 3 meses

Bogotá Cundinamarca, Colombia WIZELINE A tiempo completo

**The Company**:
Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer's challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

**What You Will Bring to the Team**

As an IT Helpdesk you will be providing Level 1 and 2 day to day helpdesk support to your colleagues. On this team, you will help deliver, maintain, and improve our IT operations to ensure your colleagues can work seamlessly with mínimal interruption. We are looking for a reliable IT support professional who is passionate about helping a very fast growing organization.

**Your Day-to-Day Activities**
- Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy.
- Asset inventory and control of the helpdesk department hardware.
- Tracking from beginning to resolution the tickets generated by the users.
- User Provisioning and deprovisioning from internal platforms.
- Provide maintenance to the equipment of the employees
- Manage internal IT platforms (Slack, G Suite, Jira)

**Are You a Fit?**
- Strong communication skills in English
- Azure and Office 365.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Incident Management knowledge.
- Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
- Knowledge of operating systems (Mac OS 10.6 and later, iOS 5 and later, Unix, Windows).
- Proactiveness in terms of finding new solutions in case our current tools are not capable of resolving the tasks at hand.
- Proficiency in hardware solutions, and diagnostics:
**Nice to have**:

- Knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi).
- Administration Knowledge in the Google Suite.
- Bash or Python Scripting.

**About us**:
Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

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