Cx & Relationship Manager

hace 4 meses

Bogota, Colombia DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
Our team is full of people passionate about delivering a WOW service to our clients In this position, you will be responsible to build and maintain relationship with our BPOs (Business Process Outsourcing) and other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you

Role Responsibilities:

- Responsible for making sure that services are being delivered to the clients of an organization
- Leads key projects cross-functional in CX
- Shows expertise and experience in CX area, providing professional guidance to the team
- Begins to lead a team or projects, assisting/empowering others
- Able to independently make plans for sub-areas and facilitate the execution of the strategy

Role Qualifications:

- Bachelor’s degree (required)
- Advanced / Fluent English
- Experience in customer service areas
- Experience with supplier management
- Excellent oral and written communication skills
- Effective time and team management and organization skills
- Look at results, analyze data, make the necessary decisionsEffectively communicate and manage stakeholders
- Resilient, able to work in a very dynamic, fast and highly motivated environment to deliver a memorable customer experience
- Demonstrate comprehensive growth mindset and continuous learning, by acting as an example and influence their team members.
- Show comprehensive knowledge of CX KPIs (CSAT, CPO, TPO, THS, Quality Index, among others), and easily recognize trends and patterns to solve issues.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

  • Cx & Relationship Sr Analyst

    hace 3 meses

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Business Relationship Manager

    hace 3 meses

    Bogota, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Business Relationship Manager (BRM)**: Importante multinacional de tecnología se encuentra en búsqueda de su **Business Relationship Manager (BRM)** para la vertical de **Banca.** Se encargará de la relación comercial de IT a nível ejecutivo, actuando como un punto de contacto entre la empresa y los posibles contratos. Además de...

  • Business Relationship Manager

    hace 2 semanas

    Bogota, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Business Relationship Manager (BRM)**:Importante multinacional de tecnología se encuentra en búsqueda de su **Business Relationship Manager (BRM)** para la vertical de **Banca.**Se encargará de la relación comercial de IT a nível ejecutivo, actuando como un punto de contacto entre la empresa y los posibles contratos. Además de...

  • Cx & Relationship Analyst

    hace 4 meses

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Service Delivery

    hace 4 meses

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Technical Account Manager

    hace 4 meses

    Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...

  • Csg Relationship Manager

    hace 3 meses

    Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations; - Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues; - Introduces solutions to clients in building and...

  • Relationship Manager Fic

    hace 3 meses

    Bogota, Colombia BNP Paribas A tiempo completo

    RELATIONSHIP MANAGER FIC (JOB NUMBER: FIN003625) **About BNP Paribas**: **About BNP Paribas**: BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and...

  • Influencer Relationship Manager Co

    hace 3 meses

    Bogota, Colombia Premier Media A tiempo completo

    Hello, Influencer Relationship Managers! My name is Tomer Hen, and I am a serial entrepreneur with over 15 years of experience in the Digital Marketing industry. During this time, I've spearheaded notable campaigns with leading brands, including MasterCard, Amazon, and Audible among bootstrapped E-Commerce brands. Our company owns a few food & supplement...

  • Relationship Manager Green Coffee

    hace 4 meses

    Bogota, Colombia Sunterra SAS A tiempo completo

    Relationship manager that would support the company's current business activities including: - Identify and develop relationships and sales with roasters in the USA and Europe. - Cultivate and grow existing company relationships. - Focus in building long term relationships with customers. - After-sales service to understand customer experience and get...

  • Sr Carriers Relationship Manager

    hace 4 meses

    Bogota, Colombia Edgeuno A tiempo completo

    At EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a **SR Carriers Relationship Manager** who shares...

  • Senior Relationship Manager

    hace 3 meses

    Bogota, Colombia EXANTE A tiempo completo

    **About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options. We are...

  • Human Resources

    hace 3 meses

    Bogota, Colombia Nestle Operational Services Worldwide SA A tiempo completo

    **_We actively cultivate diversity, equity and inclusion, we respect individual differences regardless of gender, sexual orientation, marital or marital status, disability, race, color, age, religion, nationality, or other characteristics that make up and differentiate all people. We encourage respect, so our talent acquisition, selection and development...

  • Cx Business Analyst

    hace 4 meses

    Bogota, Colombia Global66 A tiempo completo

    Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito. Nos hemos...

  • Airbnb Community Relationship Manager

    hace 3 meses

    Bogota, Colombia Standing on Giants A tiempo completo

    **About the company** Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff,...

  • Associate C11

    hace 3 meses

    Bogota, Colombia Citi A tiempo completo

    The Associate is an intermediate-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Associate also serves as an intermediary in trading for...

  • Brm - Business Relationship Manager - Digital & Data

    hace 3 meses

    Bogota, Colombia L'Oreal A tiempo completo

    Eres un apasionado de la tecnología, la innovación, los datos y el mundo digital y de marketing? ¡Estamos en la búsqueda de un BRM - Business Relationship Manager - Digital & Data! **Tus principales funciones serán** - Asociarse con los líderes de negocio y de IT para evaluar propuestas de proyectos, crear casos de negocio y planificar nuevas...

  • Cx & Relationship Sr Analyst

    hace 3 meses

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Business Relationship Manager

    hace 3 meses

    Bogota, Colombia Nestle A tiempo completo

    **_We actively cultivate diversity, equity and inclusion, we respect individual differences regardless of gender, sexual orientation, marital or marital status, disability, race, color, age, religion, nationality, or other characteristics that make up and differentiate all people. We encourage respect, so our talent acquisition, selection and development...

  • Service Manager Latam

    hace 3 meses

    Bogota, Colombia Modern Talent Hub A tiempo completo

    En **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina y Europa**, y por eso necesitamos de profesionales como tú. **¿Te gustaría trabajar para una consultora internacional, con presencia a nível mundial y líder en la implementación de soluciones CX?** Buscamos**...