Customer Experience Manager

hace 7 meses

Desde casa, Colombia Motion Global A tiempo completo

**COMPANY PROFILE**

SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

**Who are we?**

We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.

**Our Core Values**

We believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.

**SMART**
MOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.

**PASSIONATE**
MOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.

**ENTREPRENEURIAL**
MOGOs not only come up with awesome ideas, we take ownership of them and push them forward.

**COLLABORATIVE**
As MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible

**JOB DETAILS**
**Position Mission**

The core mission of this role is to manage our online reputation and our Social Media channels, lead a team of 5 to 10 members, and identify ways to improve our communication with the customers. The key responsibility is managing and engaging with an organization's online community by creating and executing community engagement strategies, moderating discussions, and responding and/or managing the responses to comments and inquiries across social media platforms and online reputation platforms. Will also participate in projects that will help us to improve the service to our customers.

**Responsibilities**
- Developing and managing a team coverage for social media and reputation sites communication
- Monitor, track and report on feedback and online reviews (Feedback management)
- Develop and manage long-lasting processes that will allow us to maintain high reputation scores and social media interaction along our different domains.
- Set, plan, and implement social media and communication projects
- Coordinate with Marketing and Customer communications teams and collaboratively lead cross-department projects
- Stay up-to-date with e-commerce digital technology trends
- Create and manage a Response Matrix system for organizing and prioritizing responses to social media inquiries and comments.
- Organize and maintain communication across our different social media platforms.
- Provide community feedback to the management and stakeholders.

**Qualifications**
- 3+ years experience leading a team
- Good customer service and interpersonal skills
- Experience in growing social media communities by fostering positive sentiment.
- Fluent in English, very strong verbal and written communication - Native speaker is a plus
- Experience with Excel spreadsheets and basic data manipulation
- Comfortable with utilizing new technologies/online tools
- Strong attention to details
- Knowledge of the most common social media channels
- Entrepreneurial, highly resourceful
- Effective and efficient in a fast-paced, high-impact environment
- KPI-driven, results-oriented, analytical
- Strong organizational skills

**What’s in it for you?**
- Competitive Salary
- Performance bonuses
- Free designer glasses annually
- Annual/Sick Leaves
- Career development/ learning program
- Fast-paced, dynamic, and multicultural work environment

brsMaJqZq8

  • Customer Experience Program Manager

    hace 7 meses

    Desde casa, Colombia Zayo Group A tiempo completo

    Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...

  • Customer Experience Team Lead

    hace 7 meses

    Desde casa, Colombia Bold A tiempo completo

    **Descripción de la oferta**: Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer...

  • Customer Experience Team Lead

    hace 1 semana

    Desde casa, Colombia Bold A tiempo completo

    **Descripción de la oferta**:Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer...

  • Customer Experience Manager

    hace 2 semanas

    Desde casa, Colombia Chiper A tiempo completo

    **Sobre Chiper** Chiper es una startup tecnológica presente en Colombia, México y en Brasil. La plataforma ofrece productos de consumo masivo a precios directos desde fabricantes hasta negocios independientes como tiendas de barrio, licoreras, mini mercados, etc. Nuestro propósito es crear puentes entre personas de ingresos medios y bajos que buscan...

  • Customer Success Manager

    hace 8 meses

    Desde casa, Colombia SuperStaff A tiempo completo

    A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...

  • Client Success Specialist

    hace 7 meses

    Desde casa, Colombia Right Customer A tiempo completo

    **_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...

  • Customer Experience Agent

    hace 4 días

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:Our mission is to make people’s working lives simpler, more pleasant, and more productive. We consider the Customer Experience team an essential piece of Slack’s success, and we’re dedicated to empowering and supporting our customers to help them get the most out of Slack. Our team helps a large...

  • Customer Experience Lead

    hace 7 meses

    Desde casa, Colombia Spreetail A tiempo completo

    The CE Leadership Team strives to deliver best-in-class results at Spreetail by leading with integrity, fairness, and humility. To accomplish this, we understand that setting clear expectations and delivering authentic communication are key. Through modeling a respectful, enthusiastic, and professional environment we aim to deliver focused and effective...

  • Customer Growth Manager

    hace 7 meses

    Desde casa, Colombia Howdy A tiempo completo

    Our business model is aligned with you**:as you get paid more, we get paid more.** How we work: we don't track your hours - flexible work from home - new Macbook Pros - work on products long term - work directly with teams in the US. **Customer Growth Manager**: **Desired Skills**: - +5 years plus working as a CSM - Mandatory experience in Fintech...

  • Customer Success Manager

    hace 7 meses

    Desde casa, Colombia NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Success Manager

    hace 10 horas

    Desde casa, Colombia Optimove A tiempo completo

    Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. We recently secured a $75M growth investment, and with a strong product, a proven...

  • Customer Experience Agent

    hace 7 meses

    Desde casa, Colombia AnyRoad A tiempo completo

    **About AnyRoad** AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth. AnyRoad offers the only unified...

  • Customer Success Manager 2

    hace 7 meses

    Desde casa, Colombia Hyland Software A tiempo completo

    **Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...

  • Customer Experience Manager

    hace 7 meses

    Desde casa, Colombia BMAT Music Innovators A tiempo completo

    **That thing we do** We’re the Operating System for the Music Industry - a platform that pumps up the jam of every play. We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use...

  • Customer Experience Analyst

    hace 7 meses

    Desde casa, Colombia ACL Tecnología A tiempo completo

    En ACL empresa líder de Tecnología con más de 30 años de trayectoria, nos encontramos en búsqueda de una persona para desempeñar el cargo de Customer experience Analyst, en modalidad remota por lo que puedes postular desde todo LATAM. **Descripción del Puesto**: - Analista en Experiência del Cliente altamente motivado y creativo, especializado en...

  • Customer Success Manager 2

    hace 7 meses

    Desde casa, Colombia Hyland Software A tiempo completo

    **Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...

  • Customer Experience Supervisor

    hace 1 semana

    Desde casa, Colombia Tiendamia A tiempo completo

    **Trabajo 100% remoto.** **En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes!** **Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son nuestros verdaderos jefes.** **Si sos...

  • Customer Experience Supervisor

    hace 1 semana

    Desde casa, Colombia Tiendamia A tiempo completo

    **Trabajo 100% remoto.****En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes!****Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son nuestros verdaderos jefes.****Si sos Estudiante...

  • Customer Success Manager

    hace 23 horas

    Desde casa, Colombia 1840 & Company A tiempo completo

    **CUSTOMER SUCCESS MANAGER - **REMOTE** **Requirements**: Own laptop/desktop - Core i5 or higher RAM - 8GB or higher MUST be fluent in English (written and verbal) 3 years minimum experience in sales and/or customer service. Working web camera and Headphones. Start Date: Immediate **About us** 1840 & Company is a globally managed marketplace for vetted...

  • Customer Experience Agent

    hace 7 meses

    Desde casa, Colombia Tiendamia A tiempo completo

    **Trabajo 100% remoto, por 3 meses con posibilidad de extensión.** **En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes!** **Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son...