Customer Success Manager
hace 6 días
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. We recently secured a $75M growth investment, and with a strong product, a proven business, and the DNA of a vibrant, fastly-growing startup - we're now experiencing yet another growth spurt. It's the perfect time to join our team of ~300 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
Optimove is looking for a Customer Success Manager to join our LATAM team. Our CSMs fill a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client's success and satisfaction, the Customer Success team serves as the main point of contact with our valued customers. While it is not a sales role, it requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
**Responsibilities**:
- Own overall relationship with assigned Optimove clients in the LATAM
- Establish a trusted/strategic advisor relationship with each assigned client
- Advocate customer needs/issues cross-departmentally
- Provide training and guidance for using the Optimove system
- Communicate major product updates and releases ensuring clients enact changes
- Ongoing customer enablement
**Requirements**:
- Excellent communication skills, written and spoken
- Strong presentation skills
- Effective organization and time management skills, with the ability to manage multiple tasks
- Dedicated customer service orientation
- Fast learner who can understand and articulate technology at any level
- Rich interpersonal skills, and a proactive approach
- Detail-oriented, with strong analytical skills
- Intermediate Excel required (advanced skills, including vlookups and pivot tables, are a plus)
- Proven experience in a client-facing role
- Experience in technology-related fields, preferably web-based software
- Bachelor’s degree required
- Experience working with remote teams is a plus
-
Customer Success Manager
hace 8 meses
Desde casa, Colombia Curv Group LLC A tiempo completo**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
-
Customer Success Associate
hace 6 días
Desde casa, Colombia Nubloq A tiempo completo**Customer Success Associate** Estamos en la búsqueda de un Customer Success Associate, con pasión por el mundo Fintech y de Servicios Financieros, y que vibre por ayudar a los clientes, construir relaciones y hacer que nuestros usuarios consigan los máximos resultados con nuestros productos. Si te gusta hacer, te sientes cómodo con la velocidad de un...
-
Customer Success Manager
hace 7 meses
Desde casa, Colombia Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Customer Success Associate
hace 5 días
Desde casa, Colombia Nubloq A tiempo completo**Customer Success Associate**Estamos en la búsqueda de un Customer Success Associate, con pasión por el mundo Fintech y de Servicios Financieros, y que vibre por ayudar a los clientes, construir relaciones y hacer que nuestros usuarios consigan los máximos resultados con nuestros productos. Si te gusta hacer, te sientes cómodo con la velocidad de un...
-
Customer Success Manager
hace 7 días
Desde casa, Colombia 1840 & Company A tiempo completo**CUSTOMER SUCCESS MANAGER - **REMOTE** **Requirements**: Own laptop/desktop - Core i5 or higher RAM - 8GB or higher MUST be fluent in English (written and verbal) 3 years minimum experience in sales and/or customer service. Working web camera and Headphones. Start Date: Immediate **About us** 1840 & Company is a globally managed marketplace for vetted...
-
Customer Success Manager 2
hace 7 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Customer Success Manager
hace 5 días
Desde casa, Colombia Zoom Video Communications, Inc. A tiempo completoWork Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles About Us Zoomies help people stay connected so they can get more done together. We set out to build the best...
-
Customer Success Associate
hace 7 meses
Desde casa, Colombia Hourly, Inc. A tiempo completo**Responsibilities**: - Gathering migration data - Managing customer accounts and ensuring timely onboarding through our customer success program - Maintaining accurate records of customer interactions and providing data-driven insights to drive business decisions - Performing initial troubleshooting and triage of customer issues and escalating when...
-
Client Success Specialist
hace 7 meses
Desde casa, Colombia Right Customer A tiempo completo**_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...
-
Customer Success Manager
hace 8 meses
Desde casa, Colombia Tier Eleven A tiempo completo**Note: Below are some important considerations before reading on (we want to make the best use of your time)** - Internal at Tier 11 - we refer to the Customer Success Manager as a **CSO (Client Success Owner)**: - We are looking for a CSO with a strong background/experience in Digital Marketing (preferably at a marketing agency) - (nice to have): We are...
-
Principal Success Manager
hace 5 días
Desde casa, Colombia Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:Slack is on a mission to make your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the...
-
Customer Success Manager, Latam
hace 3 días
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than a thousand self-driven individuals spanning over 75 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire the...
-
Customer Success Manager, Latam
hace 3 días
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...
-
Customer Experience Manager
hace 2 semanas
Desde casa, Colombia Chiper A tiempo completo**Sobre Chiper** Chiper es una startup tecnológica presente en Colombia, México y en Brasil. La plataforma ofrece productos de consumo masivo a precios directos desde fabricantes hasta negocios independientes como tiendas de barrio, licoreras, mini mercados, etc. Nuestro propósito es crear puentes entre personas de ingresos medios y bajos que buscan...
-
Customer Experience Program Manager
hace 7 meses
Desde casa, Colombia Zayo Group A tiempo completoCompany Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...
-
Customer Success Manager, Scale
hace 7 meses
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...
-
Customer Success Manager Iv
hace 5 días
Desde casa, Colombia Rackspace A tiempo completoOwns the relationship held with each customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers know the value of Fanatical Support. Maximizes...
-
Customer Success
hace 7 meses
Desde casa, Colombia Pavago A tiempo completo**Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...
-
Customer Success Associate Lead
hace 7 meses
Desde casa, Colombia dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Customer Success Analyst
hace 6 días
Desde casa, Colombia VOOST TECHDEV SOLUTIONS S.A.S A tiempo completoVoost TechDev Solutions estamos en la búsqueda de un Customer Success Analyst. **Responsabilidades** - Desarrollar materiales de ventas (es decir, presentaciones, brochures, videos, estudios de casos, publicaciones de redes sociales, entre otros.); - Identificar clientes potenciales, recopilar datos sobre estos y desarrollar una estrategia y plan de...