Customer Experience Manager

hace 6 meses

Desde casa, Colombia BMAT Music Innovators A tiempo completo

**That thing we do**

We’re the Operating System for the Music Industry - a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.

**What you will be doing**

We are looking for a talented Customer Experience Manager to lead the operations of a wide range of clients and coordinate delivery of activities to provide high-quality service. You are expected to perform a transversal role, translating new and existing customers’ needs into technical specifications, prioritizing work streams according to clients’ needs and effectively tracking
- Understanding clients’ needs and finding optimal solutions
- Transforming clients’ challenges/concerns into opportunities for growth
- Developing creative solutions for existing and new clients
- Discerning the technical capabilities of the tools and the team, and translate them to clients
- Improving and implementing new policies, procedures, and best practices
- Monitoring product metrics and KPIs, analyzing trends, and suggesting improvements as necessary
- Serving as the primary point of contact for major incidents and coordinating response/resolution efforts
- Identifying opportunities for automation and process improvement to enhance service efficiency
- Prioritizing and managing multiple tasks effectively in a fast-paced environment

**Requirements**:
**All About You**
- +3 years experience in project management, technical account management or client support in technical environments
- Strong leadership and team management skills
- Availability to travel min. once per quarter
- Highly organised, multitasker and with strong attention to detail
- Initiative, drive, enthusiasm and entrepreneurial attitude
- Excellent decision-making, critical thinking and problem-solving
- Passion about listening, asking, understanding and communicating
- Love for teamwork and learning
- Computer literacy
- Proficiency in Excel for data manipulation, analysis, and reporting
- Knowledge or experience in the music industry is a plus
- Knowledge of ITIL framework and best practices is a plus
- Fluency in English is required

**Benefits**

**You Can Enjoy**
- We’ll provide you with all equipment needed for you to be comfortable
- Flexible working hours and location
- Unlimited time off because we believe that you know best when you need to rest
- Flat hierarchy
- Online language classes to improve your Spanish or English
- Online and onsite courses and music industry workshops run by inhouse experts
- You can make the role your own and run your own development
- Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work._

**Who the FAQ are BMAT**

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

We say there’s a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Our way of being is always sprinkled with transparency, perseverance, flexibility, open-mindedness and trustworthiness.

  • Customer Experience Program Manager

    hace 7 meses

    Desde casa, Colombia Zayo Group A tiempo completo

    Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...

  • Customer Experience Team Lead

    hace 6 meses

    Desde casa, Colombia Bold A tiempo completo

    **Descripción de la oferta**: Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer...

  • Customer Success Manager

    hace 7 meses

    Desde casa, Colombia SuperStaff A tiempo completo

    A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...

  • Client Success Specialist

    hace 6 meses

    Desde casa, Colombia Right Customer A tiempo completo

    **_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...

  • Customer Experience Manager

    hace 6 meses

    Desde casa, Colombia Motion Global A tiempo completo

    **COMPANY PROFILE** SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture...

  • Customer Experience Lead

    hace 7 meses

    Desde casa, Colombia Spreetail A tiempo completo

    The CE Leadership Team strives to deliver best-in-class results at Spreetail by leading with integrity, fairness, and humility. To accomplish this, we understand that setting clear expectations and delivering authentic communication are key. Through modeling a respectful, enthusiastic, and professional environment we aim to deliver focused and effective...

  • Customer Experience Agent

    hace 7 meses

    Desde casa, Colombia AnyRoad A tiempo completo

    **About AnyRoad** AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth. AnyRoad offers the only unified...

  • Customer Growth Manager

    hace 6 meses

    Desde casa, Colombia Howdy A tiempo completo

    Our business model is aligned with you**:as you get paid more, we get paid more.** How we work: we don't track your hours - flexible work from home - new Macbook Pros - work on products long term - work directly with teams in the US. **Customer Growth Manager**: **Desired Skills**: - +5 years plus working as a CSM - Mandatory experience in Fintech...

  • Customer Success Manager

    hace 6 meses

    Desde casa, Colombia NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Experience Analyst

    hace 7 meses

    Desde casa, Colombia ACL Tecnología A tiempo completo

    En ACL empresa líder de Tecnología con más de 30 años de trayectoria, nos encontramos en búsqueda de una persona para desempeñar el cargo de Customer experience Analyst, en modalidad remota por lo que puedes postular desde todo LATAM. **Descripción del Puesto**: - Analista en Experiência del Cliente altamente motivado y creativo, especializado en...

  • Customer Success Manager 2

    hace 6 meses

    Desde casa, Colombia Hyland Software A tiempo completo

    **Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...

  • Customer Success Manager 2

    hace 6 meses

    Desde casa, Colombia Hyland Software A tiempo completo

    **Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...

  • Customer Experience Agent

    hace 6 meses

    Desde casa, Colombia Tiendamia A tiempo completo

    **Trabajo 100% remoto, por 3 meses con posibilidad de extensión.** **En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes!** **Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son...

  • Customer Experience Agent

    hace 2 semanas

    Desde casa, Colombia Tiendamia A tiempo completo

    **Trabajo 100% remoto, por 3 meses con posibilidad de extensión.****En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes!****Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son nuestros...

  • Customer Experience Onboarding Rep

    hace 6 meses

    Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...

  • Customer Experience Analyst Colombia

    hace 6 meses

    Desde casa, Colombia Fracttal A tiempo completo

    Get Coach Pro- Fracttal es una Start-Up dinámica y en expansión con casa matriz en España, Chile, Colombia, Brasil y México. Ofrecemos una solución integral, basada en un software como servicio (SaaS) 100% en la nube en la gestión de mantenimiento y activos físicos.- En Fracttal, nuestro propósito es hacer posible hoy que el futuro de mantener...

  • Customer Success Manager

    hace 7 meses

    Desde casa, Colombia Graphite A tiempo completo

    Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...

  • Customer Experience Analyst Colombia

    hace 2 meses

    Desde casa, Colombia Fracttal A tiempo completo

    Get Coach Pro- Fracttal es una Start-Up dinámica y en expansión con casa matriz en España, Chile, Colombia, Brasil y México. Ofrecemos una solución integral, basada en un software como servicio (SaaS) 100% en la nube en la gestión de mantenimiento y activos físicos.- En Fracttal, nuestro propósito es hacer posible hoy que el futuro de mantener...

  • Customer Success Manager

    hace 7 meses

    Desde casa, Colombia Curv Group LLC A tiempo completo

    **Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...

  • Community Manager

    hace 7 meses

    Desde casa, Colombia South Street Designs A tiempo completo

    As a **Community Manager**, you will be responsible for managing and engaging with our online community to build brand loyalty and drive customer engagement. You will be a representative of our brand and will play a crucial role in creating a positive and engaging online experience for our customers **Key responsibilities**: 1. Develop and implement...