Retail Service Agent
hace 6 meses
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
**General Job Description**:
- Provide support and offer FedEx products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.
- Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
- Assists customers by tracing packages, answering questions regarding FEC products and services and providing over-the-counter service and over the phone service.
- Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
- Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
- Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times
- Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.
- Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
- Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.
- Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
- Principal responsibilities are those most important or most frequently performed duties.
**Minimum Requirements**:
**Minimum Education**:
- High School degree/Equivalent.
- Language: Proficiency in English.
**Minimum Experience**:
- Two (2) years experience in customer service focused on sales
- Knowledge in the management of cash and other values
- Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.
**Minimum Required Skills**:
***
- Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment
- Accuracy & Attention to Detail
- Planning & Organizing Skills
- Interpersonal Skills
- Problem Solving Skills
- Ability to determine & co-ordinate sequences of tasks for self & others
- Good interpretation skills with experience of translating customer specific instructions into actual requirements
- Good skills in using technology e.g. scanner /printer / intranet etc. with the ability to perform basic maintenance tasks
- Good general office skills required including typing, filing and computer literacy
- Good communication and human relations skills
- Clear and articulate speaking voice
- Clean cut and neat appearance "
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
-
Asesor de Ventas Retail
hace 6 meses
Bogota, Colombia SAMSONITE Colombia A tiempo completoEmpresa Multinacional No. 1 en venta y distribución de equipajes, bolsas, mochilas y accesorios te invita a formar parte de su equipo: **Agente de Ventas para Retail / Asesor de ventas Retail / Asesor comercial Retail / Supernumerario - Vendedor TAT / Representante de ventas /** **Tu rol es**: - Dirigir las cuentas de clientes, gestionando las ventas y...
-
Asesor de Ventas Retail
hace 6 meses
Bogota, Colombia SAMSONITE Colombia A tiempo completoDesde sus inicios, Samsonite se ha distinguido como el fabricante más innovador en el mercado mundial de equipaje. Alcanzando la excelencia, gracias al uso de materiales revolucionarios y la creación de productos con un diseño adecuado a las necesidades de cada temporada y queremos invitarte a formar parte de nuestro equipo. **Agente de Ventas para...
-
Asesor de Ventas Retail
hace 6 meses
Bogota, Colombia SAMSONITE Colombia A tiempo completoDesde sus inicios, Samsonite se ha distinguido como el fabricante más innovador en el mercado mundial de equipaje. Alcanzando la excelencia, gracias al uso de materiales revolucionarios y la creación de productos con un diseño adecuado a las necesidades de cada temporada y queremos invitarte a formar parte de nuestro equipo. **Agente de Ventas para...
-
Guest Service Agent
hace 7 meses
Bogota, Colombia Hilton A tiempo completoGuest Service Agent (Recepcionista) A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent (Recepcionista), you will serve on the Front Office Team, to provide services...
-
Guest Service Agent
hace 7 meses
Bogota, Colombia Hilton A tiempo completoGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Customer Service Agent
hace 6 meses
Bogota, Colombia Unicity USA Inc A tiempo completoUnicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday -...
-
Guest Service Agent
hace 7 meses
Bogota, Colombia Hilton A tiempo completoA Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent (Recepcionista), you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Service Desk Agent
hace 6 meses
Bogota, Colombia Global People A tiempo completoOur Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. At Global People we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your...
-
Agente Bilingue: Customer Service and Retention
hace 6 meses
Bogota, Colombia StaffingAbroad A tiempo completoAt **StaffingAbroad** we are looking for our next **Customer Service and retentions agent**. In this position your primary functions will be supporting the clients with the different inquiries that they may have and convince them to keep using the company's services. **Responsibilities**: - Receive and make calls to talk with clients and support their...
-
Service Desk Agent-15
hace 6 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Agente de Customer Service
hace 6 meses
Bogota, Colombia Samsonite A tiempo completoDesde su surgimiento, Samsonite se destacó como el fabricante más innovador en el mercado de equipaje en el mundo. Alcanzando la excelencia, gracias a la utilización de materiales revolucionarios y la creación de productos con diseño pertinente a las necesidades de cada época y queremos invitarte a ser parte de nuestro equipo **Mision** El Agente de...
-
Service Desk Agent-13
hace 2 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos!¿Quieres saber por qué Rappi?- ️ VEMOS OPORTUNIDADES donde otros ven problemas;- ️ VEMOS CERCANIA donde otros ven distancia;- ️ VEMOS ADRENALINA donde otros ven...
-
Agente Bilingue
hace 6 meses
Bogota, Colombia Contact point 360 SAS A tiempo completo¡Únete a nuestro equipo de Customer Service Agent en Contact Point 360 S.A.S! Estamos en busca de personas con habilidades excepcionales en el servicio al cliente y un alto nível de inglés para brindar un excelente soporte a nuestros clientes. Si eres proactivo, orientado al detalle y disfrutas de trabajar en un entorno dinámico, ¡esta es la...
-
Agente de Service Desk
hace 6 meses
Bogota, Colombia SONDA IT A tiempo completo**Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...
-
Agente de Servicio
hace 6 meses
Bogota, Colombia Grupo Urda S.A.S A tiempo completoEmpresa del sector de la belleza se encuentra en busca de AGENTE DE SERVICIO AL CLIENTE, técnico o profesional en ingeniería industrial/ administración de empresas o carreras afines. Con experiência demostrable mínima de 1 año en el área de servicio al cliente para sectores retail y de servicios, con conocimientos sólidos en canales de comunicación...
-
Customer Service Agent
hace 6 meses
Bogota, Colombia Teleperformance Colombia A tiempo completoIf you live in the city of Bogotá and have an English level of B2 (80%), we want to offer you the opportunity to work in our specialized vacancy with one of the most important social media networks globally. Your job objective is to help users of one of the most important global social media platforms to solve questions about the platforms functioning.Why...
-
Bilingual Agent
hace 6 meses
Bogota, Colombia ContactPoint360 A tiempo completo**ContactPoint 360 Inc**., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re Great Place to Work certified and offer an award-winning culture...
-
Agente de Service Desk
hace 6 meses
Bogota, Colombia SONDA IT A tiempo completo**Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...
-
Agente de Service Desk
hace 3 meses
Bogota, Colombia SONDA IT A tiempo completo**Vive la experiência SONDA****¡Aquí transformas tu carrera!****¿Por qué ser parte de SONDA?**Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.En SONDA...
-
Customer Service Agent
hace 6 meses
Bogota, Colombia Teleperformance Colombia A tiempo completoIf you live in the city of Bogotá and have an Portuguese level of B2 (80%), we want to offer you the opportunity to work in our specialized vacancy with one of the most important social media networks globally. Your job objective is to help users of one of the most important global social media platforms to solve questions about the platforms...
